.jpeg)
.jpeg) |
| Waziri wa Nchi, Ofisi ya Waziri Mkuu (Kazi, Vijana, Ajira na Wenye Ulemavu), Ridhiwani Kikwete, akisalimiana na Meneja Mahusiano, Idara ya Wateja Binafsi wa NMB, Luiana Keenja, alipotembelea banda la NMB katika maadhimisho ya Wiki ya Vijana yanayofanyika kwenye viwanja vya Soko la Uhindini, jijini Mbeya. Katikati ni Meneja Mauzo wa NMB Kanda ya Nyanda za Juu, Ungandeka Mwakatage. |
.jpeg)
.jpeg)
Mbeya. Benki ya NMB imeikabidhi Ofisi ya Mkoa wa Mbeya hundi ya Shilingi Milioni 30 kwa ajili ya kudhamini maadhimisho ya Wiki ya Vijana Kitaifa na Sherehe za Kuzima Mwenge wa Uhuru zitakazofanyika tarehe 14 Oktoba 2025 jijini Mbeya.
Akikabidhi hundi hiyo kwa Mkuu wa Mkoa wa Mbeya, Beno Malisa, Meneja wa NMB Kanda ya Nyanda za Juu, Wogofya Mfalamagoha, alisema udhamini huo ni mwendelezo wa jitihada za benki hiyo kuunga mkono shughuli mbalimbali za maendeleo zinazoratibiwa na serikali.
“Fedha hizi ni sehemu ya mchango wetu kusaidia maandalizi ya sherehe hizi muhimu kwa taifa. Katika kipindi cha miaka mitano iliyopita, NMB imetoa udhamini wa zaidi ya Shilingi Milioni 439 kwa ajili ya mbio za Mwenge wa Uhuru,” alisema Mfalamagoha.
Mfalamagoha alieleza kuwa kupitia Mfuko wa Uwajibikaji kwa Jamii (CSR), NMB imekuwa ikitekeleza miradi inayolenga kutatua changamoto katika sekta za elimu, afya, na misaada ya kijamii, hasa nyakati za majanga.
“Kwa zaidi ya miaka kumi mfululizo, tumekuwa tukitenga asilimia 1% ya faida yetu kila mwaka kusaidia jamii. Udhamini huu ni uthibitisho wa dhamira yetu ya kuhakikisha jamii inanufaika na mafanikio ya benki,” aliongeza.
Hivi karibuni, Jarida la Global Banking & Finance Magazine lenye makao yake New Jersey, Marekani, liliitambua NMB kama Kinara wa Uwajibikaji kwa Jamii Tanzania 2025 na Benki Salama Zaidi nchini Tanzania.
.JPG)
Dar es Salaam, 9 Oktoba 2025:
Katika kuadhimisha Wiki ya Huduma kwa Wateja 2025, Airtel Tanzania imewatembelea wateja na mawakala wake katika maeneo mbalimbali jijini Dar es Salaam. Ziara hii ililenga kusikiliza maoni ya wateja, kuonyesha ubunifu wa huduma, na kuthibitisha dhamira ya kampuni kupitia kaulimbiu yake ya Mteja Kwanza.
.JPG)
Wakiongozwa na Bwn. Charles Kamoto, Mkurugenzi Mtendaji wa Airtel Tanzania, timu hiyo ilitembelea maeneo ya Tandika, Kariakoo, na Mbagala, na kuzungumza na wateja na mawakala ili kuelewa uzoefu wao katika kutumia mtandao wa Airtel. Mazungumzo hayo yalionyesha jinsi huduma na suluhisho za kidijitali za Airtel zinavyorahisisha maisha ya kila siku na kuongeza urahisi wa mawasiliano kwa Watanzania.
.jpeg)
Akizungumza wakati wa matembezi hayo, Bwn. Charles Kamoto alisema:
“Wiki hii tulitaka kutoka ofisini, kukutana moja kwa moja na wateja na mawakala wetu, kusikiliza maoni yao, na kuhakikisha huduma zetu zinaendelea kuboreshwa ili kukidhi mahitaji yao.”
Kupitia juhudi hizi, Airtel inathibitisha dhamira yake ya kudumu ya kuwatumikia wateja wake, kuboresha huduma zao, na kuhakikisha kila mteja anahisi kuthaminiwa na kupewa suluhisho zinazorahisisha maisha yao. Kaulimbiu ya Mteja Kwanza inaendelea kuwa mwongozo wa kila huduma, mradi, na uamuzi unaofanywa na kampuni.
 |
| Wafanyakazi wa kampuni ya Vodacom Tanzania PLC, Zinga Yahaya (kushoto), Christina Rodrigues (katikati), na Tariq Lukeko, wakishiriki katika zoezi la uchangiaji damu kama sehemu ya maadhimisho ya Wiki ya Huduma kwa Wateja. Tukio hilo lilifanyika tarehe 7 Oktoba 2025 katika ofisi za Mpango wa Taifa wa Damu Salama, makao makuu ya Kanda ya Mashariki yaliyoko Ilala, jijini Dar es Salaam, likisimamiwa na Afisa Uhamasishaji wa Mpango wa Taifa wa Damu Salama, Comfort Peter Ng’wash. |
Dar es Salaam, 7 Oktoba 2025:
Wafanyakazi wa Vodacom Tanzania PLC wameshiriki kikamilifu katika zoezi la uchangiaji damu lililofanyika katika ofisi za Mpango wa Taifa wa Damu Salama (NBTS), makao makuu ya Kanda ya Mashariki yaliyopo Ilala, jijini Dar es Salaam.
Shughuli hiyo, ambayo ilikuwa sehemu ya maadhimisho ya Wiki ya Huduma kwa Wateja, ilisheheni hamasa kubwa na ushirikiano kutoka kwa wafanyakazi wa Vodacom pamoja na maafisa wa uhamasishaji kutoka NBTS waliokuwa wakisimamia zoezi hilo.
Kupitia tukio hili, Vodacom Tanzania imesisitiza dhamira yake ya kuendelea kushirikiana na jamii na kuhamasisha watanzania kushiriki katika shughuli zenye lengo la kuboresha afya na maisha ya wananchi.
“Kusaidia wengine ni kiini cha huduma bora kwa wateja na jamii kwa ujumla. Zoezi kama hili linaonyesha kuwa huduma kwa wateja sio tu kuhusu biashara, bali pia ni kuhusu kugusa maisha ya watu,” imeelezwa na mwakilishi wa Vodacom wakati wa zoezi hilo.
 |
| Mr. Alex Mziray, Acting Managing Director, NCBA Bank Tanzania. |
NCBA Bank Tanzania is redefining modern banking through innovation, reliability, and measurable impact. Guided by its philosophy Maisha ni Hesabu – Life is Numbers, the bank continues to simplify life for customers by offering financial solutions that make every number count — from the time saved on transactions to the value created through accessible and transparent service.
For NCBA, progress is not just about products — it’s about people: the families planning for a secure future, the entrepreneurs expanding their businesses, and the corporates driving Tanzania’s economic growth. Every service, from asset financing to insurance, savings, and investments, is designed to ensure that each interaction translates into real value.
Through Asset Finance, NCBA has helped thousands of Tanzanians acquire vehicles, equipment, and machinery that power trade and industry across the country.
“We understand that access to finance is the backbone of progress. When a business acquires a vehicle, a farmer gets new machinery, or a logistics company expands its fleet, it’s not just a transaction — it’s a story of growth,” said Mr. Alex Mziray, Acting Managing Director, NCBA Bank Tanzania.
That same philosophy extends to NCBA’s insurance solutions, which provide peace of mind and protection to both individuals and enterprises. The bank partners with reputable insurers to offer covers that are transparent, accessible, and responsive.
“Our goal is to ensure that when life happens, our customers have the security and support they need. We don’t just sell policies — we deliver protection that counts,” Mr. Mziray added.
ARUSHA, OKTOBA 6, 2025 — Benki ya NMB imezindua rasmi maadhimisho ya Wiki ya Huduma kwa Wateja (CSW) 2025, huku ikiahidi kuboresha zaidi huduma zake na kusisitiza dhamira yake ya kuendelea kuwa kinara wa huduma bunifu, jumuishi, na zinazokidhi mahitaji halisi ya soko.
Viongozi wa benki hiyo wamesema kaulimbiu ya mwaka huu, “LENGO LINAWEZEKANA (MISSION: POSSIBLE),” si maneno tu, bali ni ahadi wanayoitekeleza kila siku kama sehemu ya utamaduni wa kuyapa maslahi ya wateja kipaumbele.
Akizungumza wakati wa uzinduzi huo uliofanyika jijini Arusha, Afisa Mkuu wa Huduma Shirikishi, Bi. Nenyuata Mejooli, aliyemuwakilisha Afisa Mtendaji Mkuu wa NMB, Bi. Ruth Zaipuna, alisema kaulimbiu hiyo inaakisi mwelekeo mpya wa benki katika kuimarisha huduma bora kwa wateja wake.
“Kaulimbiu ya mwaka huu inaonesha kwamba huduma bora si ndoto tu, bali ni dhamira tunayotekeleza kila siku kwa kuwapa wateja wetu thamani halisi,”
alisema Bi. Mejooli katika hafla hiyo iliyoambatana na burudani na wimbo maalum wa kuwaenzi wateja waaminifu wa benki hiyo.
Aliongeza kuwa maadhimisho ya mwaka huu yamejikita katika juhudi endelevu za kuboresha huduma kwa njia jumuishi — zikiwemo teknolojia bunifu na uwekezaji katika rasilimali watu.
“Kupitia Wiki ya Huduma kwa Wateja, Benki ya NMB inatambua na kuthamini imani kubwa mliyonayo kwetu. Hili linatuchochea kuendelea kuboresha, kuwekeza na kubuni huduma bora zaidi kwa ajili yenu,” alisisitiza Bi. Mejooli.
Wakati wa maadhimisho ya mwaka jana, NMB ilizindua kampeni kubwa ya huduma chini ya kaulimbiu “SISI NI HUDUMA – TUMEKUPATA!”, iliyolenga kuboresha huduma za kibenki kulingana na mahitaji halisi ya wateja.
Bi. Mejooli alisema miongoni mwa mafanikio ya utekelezaji wa mpango huo ni kuboresha huduma ya JIRANI, msaidizi wa kidijitali wa NMB anayeendeshwa kwa akili bandia (AI), ambaye sasa ana uwezo wa kuwasaidia wateja kununua bima moja kwa moja kupitia simu zao.
Arusha, October 6, 2025 — In a bold reaffirmation of its customer-first philosophy, NMB Bank officially launched its Customer Service Week (CSW) 2025 celebrations with a renewed pledge to introduce smarter, more customer-focused financial solutions.
Speaking at the main launch event in Arusha, Chief of Shared Services, Ms. Nenyuata Mejooli, who represented NMB Bank’s Chief Executive Officer, Ms. Ruth Zaipuna, described this year’s global theme, “Mission: Possible,” as both inspiring and reflective of the bank’s unwavering commitment to continuous innovation, enhanced convenience, and personalized service experiences.
“The theme for Customer Service Week 2025 is ‘Mission: Possible’, and it is you — our customers — who have made it possible for NMB Bank to reach where it is today,”
said Ms. Mejooli, addressing clients at the vibrant networking event, which featured a special song dedicated to loyal customers.
She emphasized that the commemoration reinforces NMB’s promise to go beyond traditional banking by delivering smart, tech-powered solutions designed around real customer needs.
“Through Customer Service Week, NMB Bank acknowledges and appreciates the trust you have placed in us. This motivates us to continually improve, invest, and innovate to serve you better,”
Ms. Mejooli added.
During CSW 2024, NMB launched a major service campaign themed “Sisi ni Huduma – Tumekupata!” — symbolizing its drive to enhance banking services that truly align with customer needs.
Under this initiative, NMB introduced several digital service breakthroughs, including upgrades to JIRANI, the bank’s AI-powered virtual assistant. The chatbot now goes beyond handling inquiries to enable customers to purchase insurance policies directly via mobile phones.
The bank also rolled out significant improvements to its flagship mobile app, NMB Mkononi, which now supports real-time share trading on the Dar es Salaam Stock Exchange (DSE) and allows daily transfers of up to TZS 30 million.
Other new features include instant loans (Mshiko Fasta) with up to a three-month repayment period, virtual card creation for online purchases, seamless bill payments, and comprehensive account services — all designed to make banking simpler, faster, and more secure.
.jpeg)
As part of Customer Service Week 2025 celebrations, Airtel Tanzania’s leadership team, led by Managing Director Charles Kamoto and Communications Director Beatrice Singano, visited the Airtel Customer Service Center in Dar es Salaam to recognize and appreciate frontline staff for their dedication in delivering high-quality and innovative services to customers nationwide.
During the visit, the executives interacted directly with customer service agents and even handled customer calls, gaining first-hand insights into customer experiences and challenges. This initiative demonstrated Airtel’s ongoing commitment to improving service delivery and strengthening its “Mteja Kwanza” (Customer First) philosophy.
Mr. Kamoto also recognized the best-performing employees for September — Arapha Joseph, Rashidi Msuya, and Syliakus Kaiza — for their outstanding contributions to the center’s operations and customer satisfaction.
Speaking during the visit, Mr. Kamoto commended the customer service team for their dedication and emphasized that Airtel’s success is built on exceptional service and lasting customer relationships.
“Our customers are the heart of everything we do. I encourage all of you to continue providing efficient, innovative, and customer-focused services that make Airtel the preferred choice in Tanzania,” he said.
 |
| CRDB Bank Acting Managing Director, Boma Raballa. |
Dar es Salaam, October 6, 2025 – CRDB Bank has officially launched its 2025 Customer Service Week celebrations at the Dar Village Branch in Dar es Salaam, aligning with the global theme “Mission Possible”, locally translated as “Mkakati Unaowezekana.”
The colorful launch ceremony brought together customers, staff, financial sector stakeholders, and media representatives. Leading the event, CRDB Bank Acting Managing Director, Boma Raballa, highlighted that this year’s theme reflects the Bank’s remarkable 30-year journey of growth, built on courage, innovation, and a strong customer focus.
“When we began our journey in 1996, many doubted our ability to compete with global giants. But 30 years later, CRDB Bank stands as the largest bank in Tanzania and a leading player in East and Central Africa,” said Raballa.
He emphasized that CRDB’s success story proves that nothing is impossible when backed by the right strategy and collective determination. Raballa outlined key milestones including the Bank’s regional expansion through subsidiaries in Burundi and the Democratic Republic of Congo, the establishment of CRDB Insurance and CRDB Bank Foundation, and the advancement of financial inclusion through CRDB Wakala agents and digital innovations such as SimBanking.
“Today, a farmer in Madeke, Njombe can access financial services through his AMCOS cooperative acting as a CRDB Wakala; a teacher in Malinyi can check their salary on SimBanking without traveling miles to a branch; and a female entrepreneur in Mwanjelwa can secure funding through the IMBEJU program without collateral. These are the real stories of Mission Possible,” Raballa added.
Technology, he said, has been a cornerstone of the Bank’s transformation. CRDB recently completed a major digital milestone by deploying the Temenos Transact (T24) core banking system, bringing the Bank to international standards in speed, security, and innovation.
“This system enhances service delivery, introduces artificial intelligence capabilities, and opens opportunities for expansion into new markets like Dubai,” Raballa noted.
 |
| Bank of Africa Tanzania Deputy Managing Director, Wasia Mushi (right), presents a certificate of recognition to a representative from Sokoni Microfinance Company for their contribution to the BOA Changemaker initiative, which promotes innovation and a customer-first culture. The event marked the official launch of Customer Service Week in Dar es Salaam. Also pictured are senior bank officials. |
 |
| Bank of Africa Tanzania Deputy Managing Director, Wasia Mushi (centre), elaborates a point to journalists (not in the picture) about the upcoming Customer Service Week (CSW), which will be celebrated across all the bank’s branches nationwide. Extreme right right is Nandy Mwiyombella, Head of Marketing and Communication; second right is Annaroberta Mango, Head of Customer Service. Extreme left are Bank customer, Mohamed Bargash Hamud and Asupya Nalingigwa, Head of Retail Banking. |
Dar es Salaam, Tanzania - 7 October 2025: Bank of Africa Tanzania has officially launched its Customer Service Month 2025 celebrations, coinciding with the Global Customer Service Week. This year’s theme, “Mission Possible,” reflects the bank’s unwavering commitment to delivering exceptional service experiences that empower customers, foster trust, and create sustainable impact across communities.
At the heart of this year’s celebration is the Bank of Africa Tanzania Changemaker, a flagship initiative recognizing customers, employees, and partners who exemplify innovation, empathy, and excellence in service. Through this program, the bank highlights individuals and teams who have gone above and beyond to deliver transformative solutions—both for customers and within the banking ecosystem.
Speaking at the press briefing, Ms. Esther Cecil Maruma, Managing Director of Bank of Africa Tanzania, said:
“Customer service is at the heart of our operations. Through Mission Possible, we are reaffirming our dedication to exceeding expectations, adapting to customer needs, and innovating to build a customer-first culture. BOA Changemaker is a testament to the role we play not only in financial services but also in shaping a better tomorrow.”
This year, Bank of Africa Tanzania has recorded remarkable growth in the use of its digital channels, underscoring its commitment to providing convenient, accessible, and innovative banking solutions.
The bank has expanded its reach through agency banking and the BOA Lipa merchant network, enabling customers to transact seamlessly across the country.
In line with its goal to empower customers, BOA also introduced the Visa Gold USD Card, offering enhanced purchasing power and financial flexibility for both personal and business needs.
Dar es Salaam, 7 Oktoba 2025 – Benki ya DCB Commercial Bank Plc imezindua rasmi kampeni yake mpya iitwayo “Tuko Ground na Wenyewe”, yenye lengo la kuongeza ujumuishaji wa kifedha na kuhamasisha matumizi ya huduma za kidigitali nchini Tanzania.
Kupitia kampeni hiyo, wateja wataweza kufungua akaunti kwa njia ya mtandao popote walipo na kutuma fedha bure kwenda benki nyingine au mitandao ya simu — hatua inayolenga kurahisisha upatikanaji wa huduma za kifedha kwa Watanzania wa kipato cha chini na cha kati.
Akizungumza kwa niaba ya Mkurugenzi Mtendaji wa DCB, Sabasaba Moshingi, Mkurugenzi wa Mikopo na Hatari za Kibenki, Deogratius Tadei, alisema kampeni hiyo inalenga kupunguza gharama za huduma za kifedha na kuwawezesha wananchi wengi zaidi kujiunga na mfumo rasmi wa kibenki.
Kwa upande wake, Mkuu wa Kitengo cha Masoko, Huduma kwa Wateja na Huduma za Kidigitali wa DCB, Geophrey Magugi, alisema kampeni hiyo inaendana na mkakati wa serikali wa kujenga uchumi wa kidigitali kwa kuhamasisha jamii kutumia mifumo ya malipo isiyotumia fedha taslimu. Aliongeza kuwa huduma hizo zitachochea matumizi ya teknolojia katika miamala ya kifedha na kuongeza ufanisi katika sekta hiyo.
Johanes Msuya, Katibu wa Mradi kutoka Mfuko wa Kuendeleza Sekta ya Fedha Tanzania (FSDT), aliipongeza DCB kwa ubunifu huo, akisema utachangia kuongeza ushiriki wa wananchi katika huduma za kifedha rasmi.
By Asinati Eliafie – IMG (Part of Blanq Network)
Every October, organizations around the world pause to celebrate Customer Service Week — a time to reflect on how we engage, delight, and retain the people who keep our businesses alive: our clients.
This year’s global theme, “Mission Possible,” poses a crucial question:
Is it truly possible to build a customer-first culture?
The answer doesn’t lie in strategies or slogans. It begins within our own walls.
As Richard Branson once said:
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
That belief has shaped my own journey as an entrepreneur and leader.
True customer service doesn’t begin at the counter, the call center, or even in the boardroom — it begins within.
At IMG and across many Tanzanian brands, we’ve learned a simple truth: our employees are our first customers.
The respect, support, and value we extend to them shape how they, in turn, serve our clients. Forward-looking organizations are realizing that technical training alone isn’t enough — people need trust, a sense of belonging, and a sense of purpose.
When employees feel respected and recognized, they don’t just serve customers — they represent the brand with pride.
An empowered employee becomes the most authentic and powerful form of advertising any company can have.
Customer service doesn’t end with the people on our payroll.
Our suppliers and partners, though they may not wear our logo, carry our reputation wherever they go.
Dar es Salaam, 6 October 2025 – As the world celebrates Customer Service Week 2025, Vodacom Tanzania PLC proudly marks 25 years of transformative service, reaffirming its commitment to delivering inclusive, innovative, and empowering experiences to every customer across the country.
To kick off the week, Vodacom unveiled a new integrated customer service store (Vodashop) at the East Africa Commercial and Logistics Center (EACLC) in Ubungo, Dar es Salaam. The store features a dedicated service desk for customers with special needs, demonstrating Vodacom’s pledge to accessibility, respect, and customer-focused innovation.
“Customer Service Week is a time to connect with our customers and celebrate the relationships we have built over the years. As we mark 25 years of connecting and empowering our customers, we are proud to strengthen our inclusivity agenda through expanded services and the launch of another dedicated desk for customers with special needs,” said Philip Besiimire, CEO of Vodacom Tanzania PLC.
Brigita Shirima, Director of Commercial and Marketing Services, emphasized that Vodacom’s inclusivity journey is evident through initiatives catering to customers with diverse needs, including people living with disabilities.
“From sign language interpreters and WhatsApp video support for deaf customers, to fast-track services for registered visually impaired clients, as well as wheelchair-accessible stores and now dedicated service desks for customers with special needs — these efforts demonstrate our commitment to ensuring every customer is served with dignity, care, and convenience,” said Brigita.
Belinda Wera, Head of Customer and Digital Services, outlined the planned activities for the week:
“This week, we will recognize and celebrate not only our customers but also our partners in the M-Pesa ecosystem and our teams working day and night to serve our clients. Acknowledging that we do not operate alone, we will also carry out community outreach initiatives as a way of giving back and expressing gratitude for their continued support.”
.jpeg)
 |
| Winners of the Vodacom Tanzania Open 2025 pose for a group photo in Arusha, including Njoroge Kibugu (Kenya) in the men’s category and Madina Idd (Tanzania) in the women’s category. The tournament featured over 150 players from eight African countries, showcasing exceptional talent and high-level competition. |
Arusha, 5 October 2025 – The prestigious Vodacom Tanzania Open 2025 concluded in grand style at the scenic Kilimanjaro Golf & Wildlife Estate (Kiligolf) in Arusha with a colourful awards ceremony. The four-day tournament brought together golfers of various ages and skill levels from across Africa, marking another significant chapter in Tanzania’s golfing calendar.
Speaking during the event, Vodacom Tanzania PLC Board Chairman, Mr. David Tarimo, described the tournament as a resounding success.
“We’ve had four incredible days filled with thrilling competition, exceptional talent, and a remarkable passion for the sport. From seasoned professionals to emerging golfers, this year’s event attracted around 150 participants, making it one of the most memorable tournaments yet,” said Mr. Tarimo.
He further emphasized Vodacom’s strong commitment to sports and technology, noting:
“Golf reflects values we hold dear — precision, discipline, and strategic thinking. As a proud sponsor for the third consecutive year, we continue to invest in a platform that nurtures local talent, strengthens regional collaboration, and positions Tanzania as a hub for world-class sporting events. This year, we integrated advanced technology into the tournament — from real-time scoring updates to an enhanced fan experience powered by Vodacom’s network.”
The Vodacom Tanzania Open 2025 is officially recognized under the World Amateur Golf Ranking (WAGR), aligning with Vodacom’s broader mission to empower communities through sports, inclusion, and sustainable impact.
.jpeg) |
| Head of Personal and Affluent Banking at Stanbic Bank, Omari Mtiga, speaks with some of the bank’s staff during the launch of Customer Service Week 2025. The event aims to appreciate employees for delivering excellent customer service and to celebrate 30 years of the bank’s service in Tanzania. |
.jpeg) |
| Manager for Personal Customer Service, Lilian Abdulmalik, speaks with some of the bank’s staff during the launch of Customer Service Week 2025. |
Dar es Salaam, 6 October 2025 — Stanbic Bank Tanzania has launched Customer Service Week 2025 with a renewed commitment to making every customer challenge possible to solve. Across all its branches nationwide, the bank’s teams have welcomed customers and begun implementing a multi-day program focused on listening, resolving, and reporting measurable results.
Omari Mtiga, Head of Personal and Affluent Banking at Stanbic Bank Tanzania, said the theme “Mission Possible” reflects the bank’s belief in delivering simple, fast, and empathetic service that customers can feel the moment they walk into a branch.
“The theme ‘Mission Possible’ means offering easy support and quick solutions that customers experience immediately. We will listen to our customers, take action, and report the improvements we make. That’s how we earn their trust every day,” said Mr. Mtiga.
At Stanbic, “Mission Possible” is built on four key pillars: Care, Accessibility, Speed, and Transparency. During this week, the bank is operating a special Fix Desk to handle complex customer cases and ensure that feedback or resolutions are provided within a single day.
Lilian Abdulmalik, Manager for Personal Customer Service, emphasized that excellent service begins with genuine care.
“Good service starts with care. We greet customers by name, listen attentively, and resolve the right issue the first time. That’s what ‘Mission Possible’ looks like at the counter,” she explained.
 |
| Acting Managing Director Alex Mziray (centre) joins customers from NCBA’s Kijitonyama Branch in cutting the cake during the launch of Customer Service Week 2025. |
 |
| Staff members of NCBA’s Kijitonyama Branch pose with the Acting Head of Corporate Sales, Gilbert Kamugisha (centre), during the launch of Customer Service Week 2025. |
Dar es Salaam, 6 October 2025 – NCBA Bank Tanzania has officially launched its 2025 Customer Service Week celebrations at its Kijitonyama Branch in Dar es Salaam, setting the tone for a week dedicated to appreciating customers and reaffirming the bank’s commitment to its enduring philosophy, “Maisha ni Hesabu – Life is Numbers.”
This year’s global theme, “Mission Possible,” reflects NCBA’s unwavering belief that service excellence is achievable when guided by measurable impact, innovation, and customer empathy. It embodies the bank’s renewed commitment to turning promises into tangible results — from faster turnaround times and transparent communication to smarter digital solutions.
The launch event, held on Monday morning, brought together customers, staff, and members of the media to experience NCBA’s customer-first culture. Activities included service clinics, digital onboarding demonstrations, insurance and asset finance advisory sessions, and customer testimonials showcasing the bank’s positive impact on individuals, families, and businesses across Tanzania.
“Mission Possible reminds us that service excellence is not just a dream — it is a measurable reality,” said Mr. Alex Mziray, Acting Managing Director of NCBA Tanzania. “Through Maisha ni Hesabu, we count what truly matters — faster service, simpler experiences, and trusted relationships that make every customer interaction meaningful.”
.jpeg)
Dar es Salaam, October 2025 — Airtel Tanzania has proudly joined the global community in celebrating Customer Service Week 2025, held under the theme “Mission Possible.” This year’s theme aligns strongly with Airtel’s philosophy of “Mteja Kwanza” (Customer First) — a guiding principle that continues to shape every decision the company makes to better serve Tanzanians.
.jpeg)
Airtel Tanzania’s Managing Director, Charles Kamoto, said the week is an opportunity to appreciate customers and reaffirm Airtel’s mission to make excellent service a reality in people’s everyday lives.
“Customer Service Week for this year carries the theme ‘Mission Possible’. For us at Airtel, that means ‘Customer First’. We are taking this week seriously — not only for these few days but as part of transforming our way of life, where the customer must always come first. Throughout the week, our entire management team will be engaging with customers across all our touchpoints, including our call centres,” said Mr. Kamoto.
Over the past year, Airtel Tanzania has continued to invest in innovations and services that put the customer at the centre of everything it does. From digital platforms such as the LUKU token retrieval service, which has helped thousands of households avoid power interruptions, to enhanced self-care tools that allow customers to manage their accounts conveniently, Airtel is making everyday experiences smoother and stress-free.
 |
| President Dr. Samia Suluhu Hassan shakes hands with the African Development Bank Country Manager for Tanzania, Dr. Patricia Laverley, during their meeting at Chamwino State House in Dodoma recently. |
Dar es Salaam, 6 October 2025 — The African Development Bank Group (AfDB), under the leadership of Dr. Patricia Laverley, Country Manager for Tanzania, has approved a USD 10 million trade finance transaction guarantee facility for Exim Bank Tanzania Limited. The facility aims to unlock new opportunities for Tanzanian small and medium enterprises (SMEs) and corporates to access regional and international markets.
This milestone initiative is expected to bridge Tanzania’s trade finance gap, enabling greater participation of local businesses in cross-border trade and supporting the country’s industrialization and growth agenda.
SMEs account for over 90% of businesses in Tanzania and contribute nearly a third of the country’s GDP. However, many face persistent challenges accessing affordable trade finance due to high collateral requirements and limited risk appetite from international confirming banks.
Through this new facility, AfDB will provide up to 100% guarantees against non-payment risks, effectively opening up trade finance lines for Exim Bank Tanzania. This will enable the bank to finance the import of essential goods such as fertilizers, pharmaceuticals, and agricultural equipment, which are critical for industrial growth and food security.
Arusha, Tanzania:
Vodacom Tanzania PLC, in collaboration with the Tanzania Golf Union (TGU), has brought together 150 golfers from more than eight countries in a bid to strengthen competitive golf in the country and eventually on the international stage.
The tournament, Vodacom Tanzania Open 2025, entered its third day in Arusha, with Vodacom’s leadership team, including Board Chairman David Tarimo and Chief Executive Officer Philip Besiimire, officially opening the competition.
.jpeg)
The initiative underscores Vodacom Tanzania’s commitment as a key supporter of golf development in the country, working hand-in-hand with the Tanzania Golf Union to grow the sport, nurture talent, and elevate Tanzania’s presence in the golfing arena.
By hosting this event, Vodacom demonstrates its dedication to promoting sports as a tool for community engagement and excellence, while providing a platform for local and international golfers to showcase their skills.
 |
| Absa Bank Tanzania Citizenship and Events Manager, Ms. Abigail Lukuvi (right), speaks with a group of women entrepreneurs who are members of ASA Microfinance Tanzania during a seminar organized by the institution with support from the bank. |
 |
| ASA Microfinance Tanzania Chief Executive Officer, Mr. Muhammed Shah Newaj (right), addresses participants on the business partnership between the institution and Absa Bank Tanzania during a seminar for women entrepreneurs held over the weekend in Dar es Salaam. |
Dar es Salaam, Tanzania:
Absa Bank Tanzania has reaffirmed its commitment to empowering women entrepreneurs by partnering with ASA Microfinance Tanzania to deliver a financial literacy and business management training program aimed at strengthening entrepreneurial capacity among women across the country.
The training, held over the weekend in Dar es Salaam, brought together women entrepreneurs who are members of ASA Microfinance Tanzania. It focused on personal financial management, business planning, and effective resource utilization — key components for ensuring long-term business sustainability and growth.
Speaking during the session, Absa Bank Tanzania Citizenship and Events Manager, Ms. Abigail Lukuvi, emphasized that the initiative aligns with Absa’s broader purpose of Empowering Africa’s Tomorrow, Together, One Story at a Time, under the brand message “Your Story Matters.” She noted that Absa’s partnership with ASA Microfinance demonstrates the bank’s dedication to supporting entrepreneurs, especially women, through access to knowledge and financial inclusion.
“At Absa, we believe that empowering women entrepreneurs through financial education is one of the most effective ways to build resilient communities and drive sustainable economic growth,” Ms. Lukuvi said.
On his part, ASA Microfinance Tanzania Chief Executive Officer, Mr. Muhammed Shah Newaj, highlighted the importance of collaboration between financial institutions in driving entrepreneurship. He commended Absa for its support and shared that ASA Microfinance remains committed to creating more opportunities for women to access training, funding, and mentorship.
