NCBA LAUNCHES CUSTOMER SERVICE WEEK 2025 – “MISSION POSSIBLE: COUNTING WHAT TRULY MATTERS”

Acting Managing Director Alex Mziray (centre) joins customers from NCBA’s Kijitonyama Branch in cutting the cake during the launch of Customer Service Week 2025.

Staff members of NCBA’s Kijitonyama Branch pose with the Acting Head of Corporate Sales, Gilbert Kamugisha (centre), during the launch of Customer Service Week 2025.

Dar es Salaam, 6 October 2025 – NCBA Bank Tanzania has officially launched its 2025 Customer Service Week celebrations at its Kijitonyama Branch in Dar es Salaam, setting the tone for a week dedicated to appreciating customers and reaffirming the bank’s commitment to its enduring philosophy, “Maisha ni Hesabu – Life is Numbers.”

This year’s global theme, “Mission Possible,” reflects NCBA’s unwavering belief that service excellence is achievable when guided by measurable impact, innovation, and customer empathy. It embodies the bank’s renewed commitment to turning promises into tangible results — from faster turnaround times and transparent communication to smarter digital solutions.

The launch event, held on Monday morning, brought together customers, staff, and members of the media to experience NCBA’s customer-first culture. Activities included service clinics, digital onboarding demonstrations, insurance and asset finance advisory sessions, and customer testimonials showcasing the bank’s positive impact on individuals, families, and businesses across Tanzania.

“Mission Possible reminds us that service excellence is not just a dream — it is a measurable reality,” said Mr. Alex Mziray, Acting Managing Director of NCBA Tanzania. “Through Maisha ni Hesabu, we count what truly matters — faster service, simpler experiences, and trusted relationships that make every customer interaction meaningful.”

DIGITAL INNOVATION: TURNING AMBITION INTO ACHIEVEMENT

To make its service promise tangible, NCBA has invested significantly in digital innovation, most notably through its enhanced Internet Banking platform, which gives customers full control of their banking experience. The upgraded platform enables users to manage accounts, make transactions, and access services quickly and securely — anytime, anywhere.

“With the enhanced Internet Banking platform, Mission Possible means making banking faster, safer, and more accessible — turning ambition into achievement for every customer,” added Mr. Mziray. “Our upgraded platform stands as proof that Mission Possible is not just a theme — it’s our everyday standard.”

DRIVING BUSINESS GROWTH THROUGH ASSET FINANCE

Mr. Gilbert Kamugisha, Acting Head of Corporate Sales, emphasized the importance of measurable impact through NCBA’s Asset Finance solutions.

“Our corporate clients drive Tanzania’s growth. They need banking partners who understand urgency and clarity. Through Asset Finance, we have helped businesses expand fleets, secure contracts, and create jobs. Every faster approval and transparent repayment plan is a number that matters,” he said.

EMPOWERING EVERYDAY DREAMS

Ms. Ninael Mndeme, Head of Retail Banking, highlighted how NCBA’s approach directly impacts everyday lives.

“Behind every account is a dream — owning a car, securing a family’s future, or paying for education. Our job is to make those dreams possible through accessible and dependable solutions. That’s why at NCBA, Mission Possible and Maisha ni Hesabu are not just slogans — they are our promise,” said Ms. Mndeme.

The event also featured customer interviews and success stories demonstrating how NCBA’s innovative, customer-focused services — including Asset Finance, Insurance, and Internet Banking — are empowering families and businesses across Tanzania.

CELEBRATING SERVICE EXCELLENCE NATIONWIDE

NCBA confirmed that Customer Service Week 2025 activities will continue nationwide, featuring customer appreciation events, staff recognition, and community outreach initiatives.

As he concluded, Mr. Mziray reaffirmed the bank’s dedication to measurable service excellence:

“At NCBA, we count what truly matters — the hours saved, the progress achieved, the dreams fulfilled. Because Maisha ni Hesabu, and with the right mindset, every mission is possible.”