DAR ES SALAAM - August 20, 2026: NMB Bank has completed a major transformation of the technology at the heart of its operations, migrating from a 15-year-old Core Banking System to a new-generation platform designed to deliver faster, more seamless and personalised banking while strengthening the bank’s resilience and capacity for innovation.
Announcing the milestone in Dar es Salaam, NMB Managing Director and Chief Executive Officer Ruth Zaipuna described the migration as the largest technology investment in the bank’s history, emphasising that it represents a strategic investment in NMB’s next phase of growth rather than simply a replacement of an ageing system.
“The new state-of-the-art core banking system positions NMB to respond more effectively to rapidly changing customer needs while creating greater capacity to develop and deploy new digital banking solutions,” Ms Zaipuna said.
FROM 1.8 MILLION TO MORE THAN 10 MILLION CUSTOMERS
According to Ms Zaipuna, NMB introduced its previous core banking platform in 2011, when the bank had approximately 1.8 million customers and assets of about TZS 2 trillion.
Today, NMB has more than 10 million customer accounts and assets exceeding TZS 18 trillion, while its services have expanded significantly to include agency banking, NMB Mkononi, internet banking and an expanding range of digital and fintech-enabled solutions.
The new platform is therefore designed to support a significantly larger and increasingly digital NMB, with the bank targeting more than 20 million customer accounts by 2030.
The transformation is expected to deliver faster transaction processing, enhanced system stability and security, improved scalability and greater capacity to introduce new products and services.
TECHNOLOGY TRANSFORMATION BEYOND THE CORE SYSTEM
NMB Chief Technology and Digital Transformation Officer Kwame Makundi said the project should be viewed as a bank-wide digital transformation rather than simply a technology upgrade.
He explained that the transformation is changing not only the underlying technology but also how NMB serves customers, operates its branches, develops products and connects with digital partners.
“The new platform is designed to accommodate emerging technologies, including artificial intelligence, while enabling NMB to respond more effectively to changing customer expectations for faster, simpler and more personalised banking,” Mr Makundi noted.


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