MIXX TANZANIA ANNOUNCES LEADERSHIP TRANSITION AS ANGELICA PESHA CONCLUDES 15-YEAR JOURNEY AND LOUIS-OLIVIER FAVOT NAMED NEW CEO

Louis-Olivier Favot Named New Mixx Tanzania Chief Executive Officer.

Dar es Salaam, 5 October 2026 — Mixx Tanzania has announced a leadership transition, with Angelica Pesha concluding more than 15 years with the company and Louis-Olivier Favot taking over as Chief Executive Officer (CEO).

The transition marks the end of a significant chapter in the evolution of one of Tanzania’s established digital financial services businesses, while bringing into leadership a fintech executive with extensive experience across banking, microfinance, mobile money and digital financial services.

Pesha’s association with the business dates back to the early days of Tigo Pesa, when mobile money was transforming how Tanzanians moved and managed their finances. For more than 15 years, she played a defining role in the evolution of the business from a mobile money product within Tigo into a broader fintech organisation offering diversified digital financial services.

During her career with the company, Pesha was involved in the development of innovations including mobile money interoperability, cross-border money transfers, the Tigo Pesa app, bank-wallet connectivity, international remittances, payments, savings and digital lending.

She became CEO in 2020 and subsequently led the business through its transition from Tigo Pesa to Mixx, while overseeing the development of the organisation’s governance, systems, processes, leadership structures and talent base.

NMB BANK HEADS TO LONDON TO SHOWCASE TANZANIA’S INVESTMENT OPPORTUNITIES

NMB Bank is set to participate as a Strategic Organising Partner at the Tanzania Investment Forum 2026, which will bring together global investors, policymakers and business leaders in London on October 8, 2026, to explore Tanzania’s investment potential and opportunities for international capital.

The bank will be represented at the forum by Board Chairman David Nchimbi; Managing Director and Chief Executive Officer Ruth Zaipuna; Board Director and Chief Financial Officer Juma Kimori; and Director of Investor Relations, Sustainability and Communications Innocent Yonazi.

Held in collaboration with the Tanzania High Commission in the United Kingdom, the forum will provide a platform for discussions and presentations focused on mobilising capital, unlocking investment opportunities and fostering high-impact partnerships.

NMB Bank will contribute to the discussions by highlighting the role of the financial sector in supporting Tanzania’s sustainable economic growth and strengthening connections between international investors and opportunities in the country.

For international investors, Tanzania offers opportunities across a range of sectors, including strategic investments, joint ventures, trade and business expansion.

KCB BANK NA ZHSF ZASAINI MAKUBALIANO YA USHIRIKIANO KUBORESHA UPATIKANAJI WA HUDUMA ZA AFYA ZANZIBAR

Mkurugenzi Mtendaji wa KCB Bank Tanzania, Bw. Cosmas Kimario (kushoto), akipeana mkono na Mkurugenzi Mkuu wa Zanzibar Health Service Fund (ZHSF), Dkt. Heri Marwa, baada ya kusaini Hati ya Makubaliano ya Ushirikiano wa Kimkakati (MoU) yenye lengo la kuimarisha utoaji wa huduma za afya Zanzibar kupitia suluhisho bunifu za kifedha na kiteknolojia, jijini Dar es Salaam.

Dar es Salaam; Oktoba 5, 2026 - KCB Bank Tanzania na Zanzibar Health Service Fund (ZHSF) zimesaini Hati ya Makubaliano ya Ushirikiano wa Kimkakati (MoU) yenye lengo la kuimarisha utoaji wa huduma za afya Zanzibar kupitia suluhisho bunifu za kifedha na kiteknolojia.

Ushirikiano huo unaweka msingi wa pande hizo kufanya kazi kwa pamoja katika maeneo muhimu, ikiwemo usajili na uandikishaji wa wanachama, ukusanyaji wa malipo, huduma za kibenki na ulipaji, usuluhishi wa miamala, ujumuishaji wa teknolojia pamoja na uundaji wa suluhisho za kifedha zinazolenga mahitaji ya ZHSF.

Hatua hiyo inalenga kuunga mkono ZHSF katika kutekeleza jukumu lake la kuimarisha ufadhili wa huduma za afya na kupanua upatikanaji wa huduma bora za afya kwa wananchi wa Zanzibar.

Akizungumza wakati wa hafla ya kusaini makubaliano hayo iliyofanyika katika Makao Makuu ya KCB Bank Tanzania, Mkurugenzi Mtendaji wa KCB Bank Tanzania, Bw. Cosmas Kimario, alisema ushirikiano huo unaonesha dhamira ya Benki hiyo ya kufanya kazi na taasisi zinazolenga kutatua changamoto halisi na kuboresha maisha ya jamii kupitia ubunifu.

“Kauli mbiu ya KCB Bank ni kwa ajili ya watu na maisha bora. Hii ina maana ya kutumia uwezo wetu, ushirikiano na ubunifu kuunda suluhisho zinazofanya tofauti ya kweli katika maisha ya kila siku ya watu.

“Huduma za afya ni msingi muhimu wa ustawi na maendeleo ya jamii, na tunajivunia kushirikiana na ZHSF kufanya upatikanaji wa huduma za afya kuwa rahisi zaidi, wenye ufanisi na jumuishi kwa wananchi wa Zanzibar,” alisema Bw. Kimario.

KCB BANK TANZANIA AND ZHSF SIGN STRATEGIC PARTNERSHIP TO ENHANCE HEALTHCARE ACCESS IN ZANZIBAR

KCB Bank Tanzania Managing Director, Mr. Cosmas Kimario (left), and Zanzibar Health Service Fund (ZHSF) Director General, Dr. Heri Marwa, shake hands shortly after signing a Strategic Memorandum of Understanding (MoU) to strengthen healthcare service delivery in Zanzibar through innovative financial and technology-driven solutions in Dar es Salaam.

Dar es Salaam - October 5, 2026; KCB Bank Tanzania and the Zanzibar Health Service Fund (ZHSF) have signed a Strategic Memorandum of Understanding (MoU) aimed at strengthening healthcare service delivery in Zanzibar through innovative financial and technology-driven solutions.

The agreement, signed at the KCB Bank Tanzania Headquarters, establishes a framework for collaboration in key areas including member registration and enrolment, payment collection, banking and settlement services, technology integration, and the development of tailored financial solutions to support ZHSF’s mandate of strengthening healthcare financing and expanding access to quality healthcare services.

Speaking during the signing ceremony, KCB Bank Tanzania Managing Director, Mr. Cosmas Kimario, said the partnership demonstrates the Bank’s commitment to working with institutions that are addressing real challenges and improving people’s lives through innovation.

“At KCB Bank, our purpose is For People, For Better. It means using our capabilities, partnerships and innovation to create solutions that make a meaningful difference in people’s everyday lives. Healthcare is fundamental to the well-being and prosperity of communities, and we are proud to partner with ZHSF to make access to healthcare services more convenient, efficient and inclusive for the people of Zanzibar,” said Mr. Kimario.

He added that KCB Bank will leverage its digital capabilities, payment infrastructure and financial expertise to support ZHSF in strengthening service delivery while creating a more seamless experience for its members.

LETSHEGO FAIDIKA BANK LAUNCHES 12-WEEK ‘WEKA. TUKUWEKEE!’ SAVINGS CAMPAIGN

Dar es Salaam - October 6, 2026; Letshego Faidika Bank Tanzania Limited has launched a 12-week deposit mobilisation campaign dubbed “Weka. Tukuwekee!”, offering customers weekly cash prizes, monthly bodaboda rewards and a grand prize of a cargo tuk-tuk.

The campaign, which runs until December 27, 2026, is being implemented across the bank’s five operating zones—Southern, Northern, Central, Lake and Western.

Letshego Faidika Bank Chief Executive Officer, Baraka Munisi, said the campaign aims to encourage Tanzanians to increase their savings, open new accounts and embrace formal financial services.

Letshego Faidika Bank Chief Executive Officer, Baraka Munisi (centre), speaks during the launch of the bank’s 12-week deposit mobilisation campaign dubbed “Weka. Tukuwekee!”, which offers customers weekly cash prizes, monthly bodaboda rewards and a grand prize of a cargo tuk-tuk. On his left is the bank’s Head of Business, Eddie Mhina, while on his right is Relationship Officer and Deposit Manager, Neema Soka.

“As part of the campaign, the bank will use branded activation vans to take banking services closer to communities, allowing customers to open accounts, receive cards and activate them on the spot,” Mr. Munisi said.

He said customers depositing money into their LetsGo accounts would compete in three categories based on the amount saved.

Customers in the Wathubutu category, who deposit up to Sh50,000, will compete for a weekly cash prize of Sh50,000, while those in the Wajenzi category, depositing between Sh50,000 and Sh500,000, will compete for Sh100,000.

Customers in the Wakubwa category, who deposit more than Sh500,000, will compete for a weekly prize of Sh200,000.

The bank has set aside at least Sh50 million for the weekly cash prizes.

In addition to the weekly rewards, the top depositor each month will win a new bodaboda, while the overall top depositor at the end of the 12-week campaign will receive a cargo tuk-tuk.

“The campaign was designed to make saving more accessible, convenient and rewarding. ‘Weka. Tukuwekee!’ is our commitment to making saving accessible, rewarding and convenient for every Tanzanian,” Mr. Munisi said.

“By expanding our deposit channels and taking our services directly to communities, we are removing barriers to formal banking,” he added.

BENKI YA EXIM YAADHIMISHA WIKI YA HUDUMA KWA WATEJA 2026

Wafanyakazi wa Exim Bank Tanzania, wakiongozwa na Afisa Mtendaji Mkuu wa Benki hiyo, Jaffari Matundu, wakishiriki katika matembezi ya huduma kwa wateja 2026 jijini Dar es Salaam, ikiwa ni sehemu ya maadhimisho ya Wiki ya Huduma kwa Wateja yenye kaulimbiu “The Extra Mile” na kuonesha dhamira ya Benki ya kuwaweka wateja mbele.

Dar es Salaam - Oktoba 6, 2026: Benki ya Exim Tanzania imeadhimisha Wiki ya Huduma kwa Wateja 2026 kwa kusisitiza dhamira yake ya kuendelea kutoa huduma bora, zenye mwitikio na zinazomweka mteja mbele, kupitia kaulimbiu ya mwaka huu, “The Extra Mile.”

Ikiwa ni sehemu ya maadhimisho hayo, wafanyakazi wa Benki ya Exim walishiriki katika matembezi ya huduma kwa wateja jijini Dar es Salaam, yaliyoongozwa na Afisa Mtendaji Mkuu wa Benki hiyo, Jaffari Matundu, ikiwa ni ishara ya dhamira ya Benki ya kumweka mteja katika kiini cha kila jambo linalofanywa.

Akizungumza wakati wa maadhimisho hayo, Matundu alisema kwenda “The Extra Mile” kunamaanisha kumweka mteja kwanza na kuhakikisha kuwa kila mwingiliano na mteja unaongeza thamani kwake.

Alisisitiza kuwa huduma bora kwa wateja ni jukumu la pamoja ndani ya Benki, ambapo kila mfanyakazi ana nafasi ya kuhakikisha huduma za kibenki zinakuwa rahisi, zenye ufanisi na zinazokidhi mahitaji ya wateja.

Afisa Mtendaji Mkuu wa Exim Bank Tanzania, Jaffari Matundu, akizungumza na wafanyakazi wa Benki hiyo wakati wa maadhimisho ya Wiki ya Huduma kwa Wateja 2026. Alisisitiza umuhimu wa kwenda hatua ya ziada katika kuwahudumia wateja na kuhakikisha kila mwingiliano na mteja unaongeza thamani kwake.

Maadhimisho hayo yanaendelea kuonyesha dhamira ya Benki ya Exim Tanzania ya kujenga utamaduni wa huduma unaozingatia mahitaji ya wateja na kuendelea kuboresha uzoefu wao katika kila hatua ya huduma za kibenki.

Afisa Mtendaji Mkuu wa Exim Bank Tanzania, Jaffari Matundu, akikata keki pamoja na baadhi ya wafanyakazi wakati wa maadhimisho ya Wiki ya Huduma kwa Wateja 2026. Wiki hiyo yenye kaulimbiu “The Extra Mile” inalenga kuimarisha dhamira ya Benki ya kutoa huduma bora, rahisi na zinazozingatia mahitaji ya wateja.

VODACOM TANZANIA YAWEKA USALAMA WA WATEJA MBELE KATIKA WIKI YA HUDUMA KWA WATEJA

Mkurugenzi wa Huduma kwa Wateja wa Vodacom Tanzania PLC, Harriet Lwakatare (kulia), akizungumza na wateja wakati wa maadhimisho ya Wiki ya Huduma kwa Wateja katika Duka la Vodacom jijini Dar es Salaam. Maadhimisho hayo yalilenga kuwathamini wateja na kuhamasisha matumizi salama ya huduma za simu, ikiwemo kutumia njia rasmi za Vodacom na kuripoti vitendo vya kutiliwa shaka kupitia Huduma kwa Wateja kwa namba 100. Kushoto ni Mkurugenzi wa Biashara wa Vodacom Tanzania. Tukio hilo lilifanyika Oktoba 5, 2026.

Dar es Salaam, Tanzania – Oktoba 5, 2026: Mteja anapokabidhi fedha zake, anaposhirikisha taarifa zake binafsi au anapopiga simu kuomba msaada, matarajio yake si kupata jibu la haraka pekee, bali pia kuhakikisha kuwa yuko salama.

Hili ni jambo ambalo Vodacom Tanzania imelipa kipaumbele katika Wiki ya Huduma kwa Wateja ya mwaka 2026, inayofanyika kuanzia Oktoba 5 hadi 9, kwa kuwapa wateja nafasi ya kufahamu kwa karibu hatua zinazochukuliwa kuwalinda wao, fedha zao na taarifa zao binafsi, pamoja na mambo wanayoweza kufanya ili kujilinda dhidi ya udanganyifu.

Mkurugenzi wa TEHAMA wa Vodacom Tanzania PLC, Athumani Mlinga (kulia), akimkabidhi zawadi mteja wakati wa maadhimisho ya Wiki ya Huduma kwa Wateja katika Duka la Vodacom jijini Dar es Salaam, Oktoba 5, 2026.

Takwimu zinaonesha kwa nini suala hili ni muhimu. Kwa mujibu wa Mamlaka ya Mawasiliano Tanzania (TCRA), hadi Juni 2026 kulikuwa na akaunti milioni 87 za huduma za fedha kwa njia ya simu nchini. Katika kipindi hicho, TCRA ilirekodi jumla ya majaribio 7,334 ya udanganyifu.

Ingawa idadi hiyo ilipungua kwa asilimia 25.29 ikilinganishwa na robo iliyotangulia, bado inaonesha kuwa udanganyifu ni changamoto inayohitaji watumiaji wa huduma za simu kuwa makini.

Brigita Shirima (kushoto), Mkurugenzi wa Biashara na Masoko wa Vodacom Tanzania PLC, akimkabidhi zawadi mteja wakati wa maadhimisho ya Wiki ya Huduma kwa Wateja jijini Dar es Salaam, Oktoba 5, 2026.

Kwa Vodacom Tanzania, usalama wa mteja unaanzia kwenye kuhakikisha kuwa mtu sahihi ndiye anayepata huduma kwenye akaunti husika. Usajili wa laini za simu unahusisha uthibitishaji wa alama za vidole dhidi ya taarifa za NIDA, na utaratibu huo hutumika pia wakati wa kubadilisha laini za simu.

Mabadiliko ya laini za simu hayawezi kufanyika kwa niaba ya mtu mwingine, hatua inayolenga kuimarisha usalama wa wateja na kuzuia matumizi yasiyoidhinishwa ya akaunti zao.

“Wateja wetu wanatuamini na kutukabidhi sehemu muhimu za maisha yao ya kila siku, ikiwemo fedha zao na taarifa zao binafsi. Imani hiyo inakuja na wajibu wa kuhakikisha wateja wetu wako salama. Wiki ya Huduma kwa Wateja inatupa nafasi ya kuwaonesha hatua tunazochukua kuwalinda, lakini pia kuwakumbusha kuwa nao wana nafasi kubwa katika kujilinda,” alisema Mkurugenzi wa Kitengo cha Shughuli za Huduma kwa Wateja wa Vodacom Tanzania PLC, Harriet Lwakatare.

Utaratibu huo unaendelea pia pale mteja anapowasiliana na Huduma kwa Wateja. Kabla ya kusaidiwa, mteja huthibitishwa kuwa ndiye mmiliki wa akaunti.

Harriet Lwakatare (katikati), Mkurugenzi wa Huduma kwa Wateja wa Vodacom Tanzania PLC, akiwa katika picha ya pamoja na wafanyakazi wa Vodacom wakati wa maadhimisho ya Wiki ya Huduma kwa Wateja jijini Dar es Salaam, Oktoba 5, 2026.

Wakati huohuo, Vodacom inaendelea kuwakumbusha wateja jambo muhimu kuhusu usalama wa fedha zao: kamwe usimpe mtu yeyote namba yako ya siri ya M-PESA, hata kama anajitambulisha kuwa ni mfanyakazi wa Vodacom.

ABSA BANK TANZANIA CELEBRATES CUSTOMER SERVICE WEEK 2026 BY GOING THE EXTRA MILE

Absa Bank Tanzania Managing Director and Chief Executive Officer, Obedi Laiser (right), presents a certificate to one of the Bank’s employees, Ms. Suma Poland, in recognition of her outstanding performance during the launch of Customer Service Week at the Bank’s Mikocheni Branch in Dar es Salaam. On the left is the Bank’s Director of Retail Banking, Ms. Ndabu Swere.

Dar es Salaam - October 6, 2026: Absa Bank Tanzania has joined organisations around the world in celebrating Customer Service Week 2026, with the Bank’s Managing Director and Chief Executive Officer, Obedi S. Laiser, officiating the celebrations at the Bank’s Mikocheni Branch, Palm Village, in Dar es Salaam.

The event brought together customers and employees under this year’s global Customer Service Week theme, “Extra Mile,” highlighting Absa’s commitment to delivering exceptional customer experiences and creating meaningful impact through every customer interaction.

Absa Bank Tanzania Managing Director, Obedi Laiser (third left), joins some of the Bank’s customers, Evitta Francis (second left) and Adili Mchata, in cutting a cake to officially mark the launch of the Bank’s Customer Service Week at the Mikocheni Branch in Dar es Salaam. On the left is the Bank’s Director of Retail Banking, Ms. Ndabu Swere.

Speaking during the event, Laiser emphasised that customer service is at the heart of Absa’s purpose, noting that every interaction with a customer contributes to a broader story of growth, ambition and progress.

“Every customer has a story, and every interaction we have with that customer becomes part of that story. At Absa, our brand promise is simple: Your story matters. Behind every transaction, enquiry, application or complaint is a person with ambitions, challenges and expectations. Banking is therefore not only about products and processes; it is about people and the role we can play in helping them move forward,” Laiser said.

He noted that going the extra mile does not always require grand gestures, but rather the consistent delivery of excellent service through careful listening, prompt responses, taking ownership and effectively resolving customer needs.

Absa Bank Tanzania Managing Director, Obedi Laiser (second right), serves food to some of the customers who attended the launch of the Bank’s Customer Service Week at the Mikocheni Branch in Dar es Salaam.

The celebration also provided an opportunity for Absa’s leadership to engage directly with customers and hear first-hand about their experiences, expectations and aspirations.

Following the event, Laiser visited customers at their business premises, reinforcing Absa’s customer-centric approach and commitment to understanding customers beyond the banking hall.

BANK OF AFRICA TANZANIA PLEDGES STRONGER CUSTOMER FOCUS THROUGH CUSTOMER SERVICE WEEK 2026

Bank of Africa Tanzania Deputy Managing Director, Wasia Mushi, speaks to journalists (not pictured) during the launch of Customer Service Week, themed “Going the Extra Mile,” in Dar es Salaam. On the left is the bank’s Head of Retail Banking, Asupya Nalingigwa, while on the right is the Head of Service Excellence, Annarobert Mango.

Dar es Salaam - October 6, 2026: Bank of Africa Tanzania has officially launched Customer Service Week 2026, reaffirming its commitment to strengthening customer relationships, improving financial service delivery and accelerating digital innovation to enhance the overall banking experience.

Speaking to reporters in Dar es Salaam during the official launch of Customer Service Week, the bank’s Deputy Managing Director, Wasia Mushi, said the campaign would provide an opportunity for the bank to engage directly with customers and strengthen service delivery across its network.

Mushi said the bank was determined to place greater emphasis on understanding and addressing customers’ evolving financial needs while expanding the scope of mobile and digital financial services.

“We are determined to place greater emphasis on improving our services to enable us to address our customers’ financial challenges and further expand the scope of mobile and digital financial services in order to make financial transactions easier for our customers,” Mushi said.

Bank of Africa Tanzania recognised some of its customers for their loyalty and continued partnership with the bank during the launch of Customer Service Week in Dar es Salaam. From left are Mr. Hilary Dickson Pato, Country Manager at OCP Tanzania; Mr. Jamal Luambo, Public Relations Officer at African Relief; Mr. Wasia Mushi, Deputy Managing Director of Bank of Africa Tanzania; and Mr. Sridhar Nagarajan, Chief Operating Officer at SuperDoll.

He said the bank would use Customer Service Week to listen more closely to customers and, in line with this year’s theme, “Going the Extra Mile,” find practical solutions to their day-to-day banking needs.

Mushi added that customers remain at the heart of Bank of Africa Tanzania’s operations and its strategy to provide the best possible banking services.

According to him, going “the Extra Mile” means exceeding customers’ expectations, understanding their changing financial needs and continuously seeking innovative ways to make banking services easier, more reliable and readily accessible.

STANBIC BANK BEGINS CUSTOMER SERVICE WEEK WITH PLEDGE TO OPEN NEW DOORS FOR CLIENTS

Stanbic Bank Tanzania Chief Executive, Manzi Rwegasira (second right), presents a certificate of recognition to bank employee Hawa Dachi during Customer Service Week celebrations held at Stanbic Bank’s Ubungo Branch in Dar es Salaam. Looking on are Ubungo Branch Manager, Jumanne Mhanga (left), and Head of Personal and Private Banking, Omari Mtiga (right).

Bank highlights direct yuan payments, SME empowerment and digital banking innovations as it celebrates Customer Service Week 2026.

DAR ES SALAAM, October 5, 2026 – Stanbic Bank Tanzania has kicked off Customer Service Week 2026 with a renewed commitment to improving customer experiences, expanding business opportunities and delivering practical banking solutions that support Tanzania’s economic growth.

The celebrations, launched at the bank’s Ubungo Branch in Dar es Salaam, are being held under the theme “The Extra Mile,” reflecting Stanbic's focus on going beyond traditional banking services to address customers’ evolving financial and business needs.

Among the key developments highlighted during the launch is the bank’s introduction of direct payments in Chinese yuan, a service designed to simplify international trade transactions for Tanzanian importers dealing with suppliers in China.

Introduced in August 2026, the service allows Stanbic customers to settle transactions directly in yuan without first converting Tanzanian shillings into US dollars.

The arrangement reduces currency conversion costs, simplifies payment processes and helps importers protect their profit margins while improving efficiency in cross-border trade.

The initiative is particularly significant given China's position as Tanzania's largest source of imports, with goods valued at approximately USD 8.17 billion imported during the previous year, according to figures cited by the bank.

Customer-Centred Banking Driving Growth

Speaking during the launch, Stanbic Bank Tanzania Chief Executive Manzi Rwegasira emphasised that delivering exceptional customer service requires consistency, dedication and a willingness to exceed expectations.

“The growth in our customer base is starting to show, and it is helping the business as a whole. But the numbers are the outcome, not the reason,” Rwegasira said.

“It is the little things you do every day to serve your customers that make the difference. Sometimes it is raining, sometimes it is hot and humid, and you show up anyway. That is going the extra mile.”

NCBA BANK TANZANIA: POWERING THE NEXT STEP FOR CUSTOMERS’ AMBITIONS

NCBA Bank Tanzania Managing Director, Alex Mziray (left), and Raha Energies Director, Anand Barchha (right), sign a partnership agreement aimed at connecting customers with solar energy and battery storage solutions, supported by NCBA financing for eligible customers. The signing took place during the launch of Customer Service Week at NCBA’s Nyerere Branch on 5 October 2026, bringing the Bank’s “Ndoto Zako, Hatua Zetu” campaign to life.

Dar es Salaam; October 5, 2026 - A business owner sees an opportunity to increase production. A growing enterprise wants to serve more customers. A family is planning an investment to make its home better equipped for everyday life.

Different ambitions, but each brings a similar question: what will it take to move forward?

For customers considering an investment in energy solutions, the answer involves finding suitable equipment, understanding its value and identifying how to finance it. It is at this point—where ambition meets a practical decision—that a banking relationship can make a meaningful difference.

As NCBA Bank Tanzania launched Customer Service Week at its Nyerere Branch on October 5, the Bank placed that responsibility at the centre of the occasion. Alongside celebrating its customers, NCBA showcased its partnership with Raha Energies, connecting access to energy solutions with financing for eligible customers.

The partnership gives practical meaning to NCBA’s ongoing campaign, “Ndoto Zako, Hatua Zetu.” It demonstrates how the Bank is going the extra mile by looking beyond the immediate transaction to understand what customers are working towards—and what support could help them get there.

Listening Closely Enough to Act

Good customer service is experienced in everyday moments: a clear explanation, a timely response and a request followed through to completion. These moments build trust because they show customers that their needs matter.

Going the extra mile builds on that foundation. It requires a deeper understanding of the circumstances shaping a customer’s decisions.

ABSA CHAMPIONS WOMEN’S FINANCIAL EMPOWERMENT THROUGH FINANCIAL LITERACY

Absa Bank Tanzania Product and Channels Manager, Ms. Devroda Kagusa, delivers a presentation on women’s financial empowerment during a one-day financial literacy seminar titled “Women & Wealth: Road to Financial Freedom,”organised by Accelerate Women and principally sponsored by Absa Bank Tanzania in Dar es Salaam.

Dar es Salaam - October 5, 2026; Women have been urged to strengthen their financial knowledge and investment skills as a means of turning income and savings into sustainable wealth.

The call was made during a women’s financial literacy clinic dubbed “Road to Financial Freedom,” organised by Accelerate Women and sponsored by Absa Bank Tanzania in Dar es Salaam.

Absa Bank Tanzania Assistant Business Assurance Manager, Ms. Miriam Ngajilo, delivers a presentation on financial inclusion during a one-day financial literacy seminar titled “Road to Financial Freedom,” organised by Accelerate Women and principally sponsored by Absa Bank Tanzania in Dar es Salaam.

The clinic brought together women to discuss financial literacy, saving, investment and the effective use of financial services as part of efforts to promote financial independence.

Speaking during the event, Absa Bank Tanzania Manager for Products and Channels, Ms. Devroda Kagusa, said access to financial services needed to be complemented by adequate financial knowledge if women were to make sound financial decisions.

“We at Absa take pride in supporting such events. Today’s event provides an opportunity for women to learn, get informed and make informed decisions on using financial services that can enhance their financial inclusion,” she said.

Ms. Devroda said the bank’s support for the initiative was part of its commitment to promoting financial inclusion, adding that the programme was also in line with Absa’s brand promise, “Your Story Matters.”

Absa Bank Tanzania Product and Channels Manager, Ms. Devroda Kagusa (second left), shakes hands with Accelerate Women Director, Ms. Bernice Fernandes, during a one-day financial literacy seminar titled “Road to Financial Freedom,” organised by Accelerate Women and principally sponsored by Absa Bank Tanzania in Dar es Salaam. Also pictured are officials from the financial institution.

BENKI YA NMB YAONDOA ADA ZA NMB DIRECT KWA SIKU 90

Oktoba 5, 2026: Benki ya NMB imeondoa ada za miamala kupitia mfumo wake mpya wa NMB Direct kwa kipindi cha siku 90, kuanzia Oktoba 5 hadi Desemba 31, 2026, katika hatua inayolenga kuwawezesha wateja kutumia huduma hiyo kwa urahisi zaidi.

Kwa mujibu wa benki hiyo, msamaha huo wa ada unahusisha huduma za malipo ya pamoja, uhamishaji wa fedha ndani na nje ya nchi pamoja na malipo ya bili.

Hatua hiyo ni miongoni mwa maboresho matatu yaliyotambulishwa na NMB wakati wa Wiki ya Huduma kwa Wateja 2026, ikiwa ni sehemu ya juhudi za kuimarisha uzoefu wa wateja na kuongeza upatikanaji wa huduma za kifedha kwa kutumia teknolojia.

Maboresho mengine ni kuanzishwa kwa dawati maalumu la kuwahudumia wateja wenye ulemavu pamoja na huduma ya Self-Reversal kupitia NMB Mkononi App na USSD.

Dawati Maalumu kwa Wateja Wenye Ulemavu

Mkuu wa Kitengo cha Benki kwa Wateja Binafsi wa NMB, Filbert Mponzi, alisema dawati hilo limeanzishwa kwa lengo la kutoa msaada maalumu kwa wateja wenye ulemavu wa kusikia, kuona na viungo.

Alisema wateja wenye ulemavu wa kusikia watawezeshwa kupata huduma kupitia video inayotumia lugha ya alama, hatua inayolenga kuhakikisha huduma za benki zinapatikana kwa urahisi na usawa zaidi kwa makundi yote ya wateja.

Self-Reversal Kuongeza Urahisi kwa Wateja

Kupitia huduma ya Self-Reversal, wateja wa NMB wataweza kuanzisha wenyewe maombi ya kurejesha miamala inayostahili kurejeshwa kupitia NMB Mkononi App na USSD.

Huduma hiyo inawawezesha wateja kuanzisha mchakato wa kurejesha muamala bila kulazimika kupiga simu kwa benki au kufika katika tawi, hivyo kupunguza muda na usumbufu unaoweza kujitokeza katika kupata huduma.

Kwa kuanzisha huduma hizi, NMB inaendelea kuwekeza katika matumizi ya teknolojia na ubunifu ili kurahisisha huduma za kifedha, kuongeza uwezo wa wateja kujihudumia na kuhakikisha huduma za benki zinakuwa jumuishi zaidi.

MAADHIMISHO YA MWEZI WA HUDUMA KWA WATEJA: NBC YAENDA “EXTRA MILE” KUWAFIKIA WATEJA

Mkurugenzi wa Uendeshaji wa Benki ya Taifa ya Biashara (NBC), Bi. Alelio Lowassa (kushoto), akizungumza na wageni waalikwa wakati wa hafla ya uzinduzi wa Mwezi wa Huduma kwa Wateja wa NBC, iliyofanyika jijini Dar es Salaam. Hafla hiyo ilihudhuriwa na viongozi waandamizi wa benki hiyo, wafanyakazi pamoja na wateja wa NBC.

DAR ES SALAAM, Oktoba 5, 2026: Benki ya Taifa ya Biashara (NBC) imezindua rasmi Mwezi wa Huduma kwa Wateja 2026 kwa kusisitiza dhamira yake ya kwenda hatua ya ziada katika kuwafikia wateja kwenye maeneo yao ya biashara na shughuli za kiuchumi, kusikiliza mahitaji yao na kutumia mrejesho huo kuboresha huduma na suluhisho za kifedha.

Mwaka huu, maadhimisho hayo yanaongozwa na kaulimbiu “Extra Mile – Hatua ya Ziada,” inayolenga kuakisi dhamira ya NBC ya kwenda zaidi ya utoaji wa huduma za kawaida kwa kuelewa mahitaji ya wateja, kufuatilia changamoto hadi zinapatiwa ufumbuzi na kuendelea kubuni huduma zinazorahisisha maisha na biashara zao.

Mkurugenzi wa Biashara wa NBC, Bw. Jacob Kashimba (kushoto), akizungumza na wageni waalikwa wakati wa hafla ya uzinduzi wa Mwezi wa Huduma kwa Wateja wa NBC, iliyofanyika jijini Dar es Salaam.

Akizungumza wakati wa uzinduzi huo jijini Dar es Salaam, Mkurugenzi wa Uendeshaji wa NBC, Bi. Alelio Lowassa, aliyemwakilisha Mkurugenzi Mtendaji wa benki hiyo, Bw. Theobald Sabi, alisema Extra Mile si kaulimbiu ya mwezi mmoja, bali ni sehemu ya utamaduni wa huduma ambao NBC inalenga kuutekeleza kila siku.

“Kwetu NBC, Extra Mile si kaulimbiu ya mwezi mmoja. Ni namna tunavyotaka kuwahudumia wateja wetu kila siku. Ni kusikiliza na kuelewa hitaji la mteja, kufuatilia jambo hadi lipatiwe ufumbuzi, kuheshimu muda wa mteja, kutimiza ahadi zetu na kuendelea kubuni huduma zinazorahisisha maisha na biashara za wateja wetu,” alisema.

Bi. Lowassa alisema NBC imeamua kuendesha maadhimisho hayo kwa mwezi mzima ili kupata muda zaidi wa kusikiliza wateja, kujifunza na kuboresha huduma, huku ikiendelea kuwekeza katika teknolojia na kupanua mtandao wa huduma ili kukidhi matarajio ya wateja wanaohitaji huduma zenye kasi, usalama na urahisi.

Mkurugenzi wa Wateja Wadogo wa NBC, Bw. Elibariki Masuke (anayeshikilia kipaza sauti), akizungumza na wageni waalikwa wakati wa hafla ya uzinduzi wa Mwezi wa Huduma kwa Wateja wa NBC, iliyofanyika jijini Dar es Salaam.

NBC YAKUTANA NA WATEJA WAKE WAKUBWA ARUSHA, YASISITIZA DHAMIRA YA KUKUZA SEKTA YA UTALII

Mkurugenzi wa Wateja Wakubwa na Serikali wa Benki ya Taifa ya Biashara (NBC), Bw. Elvis Ndunguru (pichani), akizungumza na wageni waalikwa ambao ni wateja wa benki hiyo jijini Arusha wakati wa hafla ya chakula cha jioni iliyoandaliwa na benki hiyo kwa ajili ya wateja wake wakubwa kutoka makampuni, wateja binafsi na taasisi mbalimbali (Corporates), kwa lengo la kujadili fursa za biashara, kutambulisha huduma mpya, sambamba na kuwaongezea uelewa wateja hao kuhusu faida na manufaa ya huduma hizo. Hafla hiyo, iliyoandaliwa kupitia timu ya Biashara na Uwekezaji (CIB) ya benki hiyo, ilifanyika mwishoni mwa wiki jijini Arusha.

ARUSHA, Oktoba 4, 2026 — Benki ya Taifa ya Biashara (NBC) imesisitiza dhamira yake ya kuchochea ukuaji wa sekta ya utalii nchini kupitia uwekezaji katika suluhisho za kifedha na kiteknolojia, ubia wa kimkakati pamoja na mipango ya uwajibikaji kwa jamii inayolenga kusaidia maendeleo ya sekta hiyo.

Dhamira hiyo ilisisitizwa na Mkurugenzi wa Wateja Wakubwa na Serikali wa NBC, Elvis Ndunguru, wakati wa hafla ya chakula cha jioni iliyoandaliwa na benki hiyo kwa ajili ya wateja wake wakubwa kutoka kampuni na taasisi mbalimbali jijini Arusha.

Hafla hiyo, iliyoandaliwa kupitia timu ya Corporate and Institutional Banking (CIB) ya NBC, iliwakutanisha viongozi na maofisa wa benki pamoja na wawakilishi wa kampuni na taasisi mbalimbali kwa lengo la kuimarisha uhusiano, kubadilishana mawazo kuhusu fursa za biashara, kutambulisha huduma na suluhisho mpya za kifedha, pamoja na kupata mrejesho kuhusu namna NBC inavyoweza kuendelea kuboresha huduma zake kulingana na mahitaji ya wateja.

Akizungumza katika hafla hiyo, Ndunguru alisema matukio kama hayo ni sehemu ya mkakati wa NBC wa kuwa karibu zaidi na wateja wake, kuwaeleza maendeleo katika huduma za kifedha na kidigitali, pamoja na kuunda mazingira yanayowawezesha wateja kubadilishana taarifa na fursa za biashara.

“Tukiwa kama mhimili muhimu wa utoaji wa huduma za kifedha nchini, NBC tunatambua umuhimu wa kutoa huduma bora na kujenga ushirikiano wa karibu na wateja wetu. Mabadiliko ya kiteknolojia na ubunifu yanaendelea kubadili mahitaji ya wateja, hivyo tunahitaji kuendelea kubuni na kuboresha huduma zetu ili ziendane na mazingira hayo,” alisema Ndunguru.

ABSA BANK TANZANIA: GOING THE EXTRA MILE TO TURN EVERYDAY SERVICE INTO MEANINGFUL IMPACT

By Obedi S. Laiser – Managing Director & CEO, Absa Bank Tanzania

Every customer has a story, and every interaction we have with that customer becomes part of that story.

It may be a small business owner looking for capital to grow, a parent saving for a child’s education, a young professional taking their first steps towards financial independence, or a Tanzanian living abroad looking to invest back home.

At Absa Bank Tanzania, our promise is simple: Your Story Matters.

Behind every transaction, enquiry, application or complaint is a person with ambitions, challenges and expectations. For us, banking is therefore not only about products, processes or transactions. It is about people, their journeys and the role we can play in helping them move forward.

That is why this year’s Customer Service Week theme, Going the Extra Mile, resonates strongly with us.

Going the Extra Mile does not always require a grand gesture. More often, it is found in the small things we do consistently well — listening carefully, responding promptly, explaining clearly, solving problems and taking ownership until the customer receives the outcome they need.

It is the branch colleague who takes extra time to understand a customer’s needs. It is the relationship manager who follows through on an important request. It is the contact centre adviser who remains patient while resolving an issue. It is also the operations, technology, risk and support teams working behind the scenes to ensure the customer’s experience is seamless.

Customers may not always see all the people involved, but they experience the outcome. And those outcomes matter.

BENKI YA EXIM YAPANUA UFADHILI WA MALORI YA BIASHARA KUSAIDIA UKUAJI WA BIASHARA

Mkuu wa Kitengo cha Wateja Binafsi na wa Kati wa Benki ya Exim Tanzania, Andrew Lyimo (wa pili kushoto), akipeana mikono na Mkurugenzi Mtendaji wa Kundi la Six Continental Trading Company Limited, Benson Mahenya (wa pili kulia), baada ya kusaini makubaliano ya ushirikiano yanayolenga kuwawezesha wafanyabiashara, wajasiriamali, biashara ndogo na za kati pamoja na makampuni kupata magari mapya ya biashara kwa urahisi zaidi. Hafla hiyo ilishuhudiwa na Mkuu wa Kitengo cha Sheria wa Benki ya Exim Tanzania, Edmund Mwasaga (kushoto), na Afisa Mkuu wa Fedha wa Kundi la Six Continental Trading Company Limited, Matthew Mwangi (kulia).

Dar es Salaam - Oktoba 5, 2026: Benki ya Exim Tanzania imeingia katika ushirikiano na Six Continental Trading Company Limited kuwawezesha wafanyabiashara kupata magari mapya ya biashara kwa ufadhili wa hadi asilimia 80 ya gharama ya ununuzi wa gari.

Ushirikiano huo, uliosainiwa jijini Dar es Salaam, unalenga kuwawezesha wamiliki wa biashara, wajasiriamali, wafanyabiashara wadogo na wa kati pamoja na kampuni kupata malori na magari mengine ya biashara kwa kupunguza kiasi cha fedha wanachohitaji kutoa mwanzoni.

Chini ya mpango huo, mteja atachangia asilimia 20 ya gharama ya gari, huku Benki ya Exim ikifadhili hadi asilimia 80, kwa muda wa marejesho wa hadi miaka mitano.

Ufadhili huo utatolewa kwa viwango vya riba vinavyoweza kujadiliwa na vitakavyohesabiwa kwa mfumo wa salio linalopungua. Baada ya kukamilika kwa taratibu za ufadhili, Benki ya Exim italipa fedha hizo moja kwa moja kwa muuzaji wa gari.

Huduma hiyo inalenga biashara zinazotegemea magari ya biashara katika shughuli za usafirishaji na usambazaji wa bidhaa, ujenzi, kilimo, uzalishaji na shughuli nyingine zinazohitaji magari kwa ajili ya uendeshaji wa biashara.

Kupata magari mapya kunaweza kusaidia biashara kuongeza idadi ya magari katika meli zao, kuwafikia wateja wengi zaidi na kutumia fursa mpya za kibiashara, huku zikiendelea kuwa na mtaji wa kuendesha shughuli zao za kila siku.

Ushirikiano huo ni sehemu ya juhudi zinazoendelea za Benki ya Exim za kusaidia wafanyabiashara kupata magari kwa ajili ya shughuli zao kupitia ushirikiano wa kimkakati na wafanyabiashara pamoja na wauzaji wa magari ya biashara.

Exim Bank: Magari ni sehemu muhimu ya ukuaji wa biashara

Akizungumza wakati wa hafla ya kusaini makubaliano hayo, Mkuu wa Kitengo cha Wateja Binafsi na wa Kati wa Benki ya Exim Tanzania, Andrew Lyimo, alisema ushirikiano huo unaakisi dhamira ya benki hiyo ya kutoa huduma za kifedha zinazoendana na mahitaji halisi ya wafanyabiashara.

“Kwa biashara nyingi, gari la biashara ni zaidi ya chombo cha usafiri; ni mali inayosaidia shughuli za kila siku na kuweka mazingira ya biashara kukua. Kupitia ushirikiano huu, biashara zinazokidhi vigezo zinaweza kupata magari mapya bila kutumia mtaji wao wote kwa wakati mmoja. Hii inawawezesha kubaki na fedha kwa ajili ya mahitaji mengine ya biashara huku wakirejesha ufadhili huo kwa muda waliokubaliana,” alisema.

VODACOM COASTAL CLASSIC YAUNGANISHA MICHEZO, UTALII NA MAENDELEO YA VIJANA AFRIKA

Mkurugenzi wa Vodacom Business wa Vodacom Tanzania PLC, Nguvu Kamando (kushoto), akikabidhi tuzo kwa mshindi wa kwanza wa mashindano ya Vodacom Coastal Classic upande wa wanawake, Mary Aleper (katikati) kutoka Uganda. Washindi wengine walikuwa Ditona Munu Martinie, mshindi wa pili kutoka Jamhuri ya Kidemokrasia ya Kongo (DRC) (wa pili kushoto), na Mercy Elegae kutoka Kenya, aliyeshika nafasi ya tatu.

Washiriki wa mashindano ya Vodacom Coastal Classic wakiwa katika eneo la kuanzia mbio hizo katika Uwanja wa Ndege wa Kimataifa wa Julius Nyerere, Dar es Salaam, wakimsikiliza Mkurugenzi wa Tehama wa Vodacom Tanzania PLC, Athumani Mlinga.

Bagamoyo, Pwani — 4 Oktoba 2026: Uzinduzi wa mashindano ya Vodacom Coastal Classic umeonesha namna michezo inavyoweza kuwa chachu ya kukuza utalii, elimu na maendeleo ya jamii, huku mashindano hayo ya kuendesha baiskeli yakitoa fursa ya kuonesha vivutio vya utalii vilivyopo katika ukanda wa pwani ya Tanzania na kuunga mkono shughuli zenye manufaa ya muda mrefu kwa jamii zinazopitiwa na msafara wa Nyerere Cycling Tour, zamani ukijulikana kama Twende Butiama.

Kwa kuwakutanisha waendesha baiskeli, jamii na wadau mbalimbali, mashindano hayo yamechangia kukuza utalii wa ndani, kuhamasisha vijana kupitia michezo na kusaidia jitihada za elimu na maendeleo katika maeneo yanayounganishwa na safari hiyo.

Washiriki wa Mashindano ya Nyerere Cycling Tour wakiendelea na safari katika ukanda wa Pwani ya Bahari ya Hindi kuelekea Bagamoyo.

Mashindano hayo, ambayo ni sehemu ya maandalizi kuelekea msafara wa Nyerere Cycling Tour, yaliwakutanisha waendesha baiskeli 147 walioshiriki mbio hizo zilizopita katika maeneo mbalimbali ya kuvutia ya ukanda wa pwani ya Tanzania.

Mbali na kutoa ushindani kwa waendesha baiskeli, mashindano hayo yameendelea kuonesha fursa za utalii nchini na kuongeza uelewa kuhusu shughuli za elimu, afya na uhifadhi wa mazingira zitakazotekelezwa katika maeneo mbalimbali wakati wa safari ya msafara huo kuelekea Butiama.

MAMA MARIA NYERERE AWAPA BARAKA WASHIRIKI WA VODACOM NYERERE CYCLING TOUR

Mama Maria Nyerere (katikati) akizungumza wakati alipokutana na waendesha baiskeli wa msafara wa Nyerere Cycling Tour kutoka Vodacom Tanzania Plc, waliokwenda kumuaga na kupata baraka zake kabla ya kushiriki mashindano ya Vodacom Coastal Classic pamoja na Nyerere Cycling Tour.

DAR ES SALAAM - Oktoba 3, 2026: Mama Maria Nyerere amewapa baraka washiriki wa Vodacom Nyerere Cycling Tour waliokwenda kumuaga kabla ya kuanza safari ya kuenzi urithi wa Baba wa Taifa, Hayati Mwalimu Julius Kambarage Nyerere, kupitia mchezo wa baiskeli na shughuli za maendeleo ya jamii.

Mama Maria Nyerere alikutana na waendesha baiskeli hao jijini Dar es Salaam wikendi hii, ambapo washiriki kutoka Vodacom Tanzania Plc walikwenda kumuaga na kupata baraka zake kabla ya kushiriki mashindano ya Vodacom Coastal Classic pamoja na Nyerere Cycling Tour.

Meneja Mauzo na Mkakati wa Biashara wa Kanda ya Dar es Salaam na Pwani wa Vodacom Tanzania Plc, Caleb Majo, akizungumza na waendesha baiskeli wa Nyerere Cycling Tour wakati wa hafla ya kuwaaga na kupata baraka kutoka kwa Mama Maria Nyerere kabla ya kuanza mashindano ya Vodacom Coastal Classic pamoja na safari ya kutoka Dar es Salaam hadi Butiama, mkoani Mara. 

Safari ya Nyerere Cycling Tour inaanzia Dar es Salaam hadi Butiama mkoani Mara, ikiwa na lengo la kumuenzi Mwalimu Nyerere kwa kuunganisha mchezo wa baiskeli na jitihada za kuleta matokeo chanya katika jamii.

Kupitia safari hiyo, waandaaji na washirika wake wanatarajia kutekeleza shughuli mbalimbali zinazogusa elimu, afya, uhifadhi wa mazingira, elimu ya fedha na maendeleo ya jamii katika maeneo yatakayopitiwa.

Mtoto wa Baba wa Taifa, Hayati Mwalimu Julius Kambarage Nyerere, Madaraka Nyerere, akizungumza wakati wa hafla ya kuwaaga waendesha baiskeli wa Nyerere Cycling Tour na kutoa salamu za familia ya Mwalimu Nyerere. 

Miongoni mwa shughuli hizo ni utoaji wa madawati 1,000, ujenzi wa madarasa 10, ukarabati wa madarasa 40 pamoja na upandaji miti.

Shughuli hizo zinatarajiwa kuwafikia zaidi ya watu 25,000, na hivyo kufanya safari hiyo kuwa zaidi ya tukio la michezo, bali pia kuwa sehemu ya juhudi za kuchangia maendeleo na ustawi wa jamii.

Nyerere Cycling Tour pia inalenga kutumia mchezo wa baiskeli kama jukwaa la kuhamasisha afya, mshikamano wa jamii, uhifadhi wa mazingira na maendeleo, huku ikiendeleza kumbukumbu ya mchango wa Mwalimu Nyerere katika historia ya Tanzania.

Tukio hilo lilishuhudiwa na Meneja Mauzo na Mkakati wa Biashara wa Kanda ya Dar es Salaam na Pwani wa Vodacom Tanzania Plc, Caleb Majo, Madaraka Nyerere, mtoto wa Mwalimu Nyerere, na Wilmot Ishengoma, Mkuu wa Kitengo cha Tahadhari wa Stanbic Bank Tanzania, pamoja na wadau wengine wa mchezo wa baiskeli.