Dar es Salaam, 6 October 2025 – As the world celebrates Customer Service Week 2025, Vodacom Tanzania PLC proudly marks 25 years of transformative service, reaffirming its commitment to delivering inclusive, innovative, and empowering experiences to every customer across the country.
To kick off the week, Vodacom unveiled a new integrated customer service store (Vodashop) at the East Africa Commercial and Logistics Center (EACLC) in Ubungo, Dar es Salaam. The store features a dedicated service desk for customers with special needs, demonstrating Vodacom’s pledge to accessibility, respect, and customer-focused innovation.
“Customer Service Week is a time to connect with our customers and celebrate the relationships we have built over the years. As we mark 25 years of connecting and empowering our customers, we are proud to strengthen our inclusivity agenda through expanded services and the launch of another dedicated desk for customers with special needs,” said Philip Besiimire, CEO of Vodacom Tanzania PLC.
Brigita Shirima, Director of Commercial and Marketing Services, emphasized that Vodacom’s inclusivity journey is evident through initiatives catering to customers with diverse needs, including people living with disabilities.
“From sign language interpreters and WhatsApp video support for deaf customers, to fast-track services for registered visually impaired clients, as well as wheelchair-accessible stores and now dedicated service desks for customers with special needs — these efforts demonstrate our commitment to ensuring every customer is served with dignity, care, and convenience,” said Brigita.
Belinda Wera, Head of Customer and Digital Services, outlined the planned activities for the week:
“This week, we will recognize and celebrate not only our customers but also our partners in the M-Pesa ecosystem and our teams working day and night to serve our clients. Acknowledging that we do not operate alone, we will also carry out community outreach initiatives as a way of giving back and expressing gratitude for their continued support.”
For Vodacom, customer service is not the responsibility of a single department; it is a culture built over 25 years of customer-focused innovation. Every interaction — whether through digital services, support advisors, or platforms like VodaTube — reflects the company’s mission to empower its customers. By enhancing digital literacy and financial education, Vodacom enables informed decisions and unlocks the full potential of mobile technology.
As the company enters its next chapter, Vodacom remains committed to driving innovation that fosters a connected, inclusive, and service-oriented Tanzania.
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