CRDB BANK LAUNCHES CUSTOMER SERVICE WEEK 2025 – “MISSION POSSIBLE”

CRDB Bank Acting Managing Director, Boma Raballa.

Dar es Salaam, October 6, 2025 – CRDB Bank has officially launched its 2025 Customer Service Week celebrations at the Dar Village Branch in Dar es Salaam, aligning with the global theme “Mission Possible”, locally translated as “Mkakati Unaowezekana.”

The colorful launch ceremony brought together customers, staff, financial sector stakeholders, and media representatives. Leading the event, CRDB Bank Acting Managing Director, Boma Raballa, highlighted that this year’s theme reflects the Bank’s remarkable 30-year journey of growth, built on courage, innovation, and a strong customer focus.

“When we began our journey in 1996, many doubted our ability to compete with global giants. But 30 years later, CRDB Bank stands as the largest bank in Tanzania and a leading player in East and Central Africa,” said Raballa.

 

He emphasized that CRDB’s success story proves that nothing is impossible when backed by the right strategy and collective determination. Raballa outlined key milestones including the Bank’s regional expansion through subsidiaries in Burundi and the Democratic Republic of Congo, the establishment of CRDB Insurance and CRDB Bank Foundation, and the advancement of financial inclusion through CRDB Wakala agents and digital innovations such as SimBanking.

“Today, a farmer in Madeke, Njombe can access financial services through his AMCOS cooperative acting as a CRDB Wakala; a teacher in Malinyi can check their salary on SimBanking without traveling miles to a branch; and a female entrepreneur in Mwanjelwa can secure funding through the IMBEJU program without collateral. These are the real stories of Mission Possible,” Raballa added.

 

Technology, he said, has been a cornerstone of the Bank’s transformation. CRDB recently completed a major digital milestone by deploying the Temenos Transact (T24) core banking system, bringing the Bank to international standards in speed, security, and innovation.

“This system enhances service delivery, introduces artificial intelligence capabilities, and opens opportunities for expansion into new markets like Dubai,” Raballa noted.

He also extended an apology to customers who experienced challenges during the system transition, assuring that services are now fully restored and continuously improving.

“Major upgrades come with hurdles, but we appreciate our customers’ patience and promise even better service ahead,” he said.

Head of Customer Service, Yolanda Uriyo, reaffirmed that customer service excellence is not a seasonal initiative but a daily commitment at CRDB Bank.

“This week gives us a chance to celebrate our customers whose trust and feedback inspire us to improve every day. It’s also a time to appreciate our employees who live the service excellence philosophy with dedication and creativity,” Uriyo said.

Throughout the week, CRDB Bank will host various activities including customer engagement forums, training sessions, and digital feedback campaigns to strengthen its customer-first culture.

Speaking on behalf of customers, Hashim Lema, the event’s guest of honor, commended CRDB Bank for its innovative, digital, and customer-centric approach.

“CRDB Bank is a true symbol of national success. Its services empower us – traders, entrepreneurs, farmers, students, and retirees – to achieve our dreams. We’re proud to be part of this Mission Possible,” he said.