Well, 2014 is coming to a close. It's that time when MyBankTracker reflects on thebanking trends that we predicted would take focus in the past year. See how accurate -- or inaccurate -- we were at forecasting the trends in banking.
Prediction: Branches get smaller, smarter - CORRECT
In the past few years, the idea of branch banking has evolved greatly. Last year, we saw big banks like Chase, Wells Fargo and PNC experiment with branches that were smaller and more focused on digital technology. This year, we believed that these next-generation branch concepts would catch fire and more banks would consider shrinking their branches.
In the past few years, the idea of branch banking has evolved greatly. Last year, we saw big banks like Chase, Wells Fargo and PNC experiment with branches that were smaller and more focused on digital technology. This year, we believed that these next-generation branch concepts would catch fire and more banks would consider shrinking their branches.
We were right, as major banks like TD Bank, SunTrust Bank and Regions Bank have also revealed that they're piloting such branches. Compared to their typical branches, these new branches tend to dispel the idea of tellers. Instead, bankers roam the branch floor to educate and assist customers with a wide range of products and services.
Meanwhile, ATMs got smarter. They can disperse bills in multiple denominations down to a single $1. Furthermore, some ATMs allow customers to video-chat with live tellers.