JOB VACANCY AT NMB BANK PLC - HEAD; CHANNELS SERVICES & SYSTEMS SUPPORT

Job Purpose

Driving technology alternative channels roadmap and strategy for all digital self-services, agency network, cards settlement, remittance and payments systems to ensure high and sustainable channels systems performance, SLAs and integration of channels systems with internal and third parties systems.

Main Responsibilities

• Responsible for managing NMB second level support teams for mobile banking, cards, e-commerce, payments and remittance, treasury and settlement systems.
• Accountable for the SLA and performance of the alternatives channels services, remittance and payments systems.
• Collaborate with retail and corporate teams on creating strategy, solutions and provide technical knowhow on addressing different challenges across channels services to drive channels usage and improve customer Omni-channels experience.
• Responsible for timely delivery of different alternative channels, remittance and payments systems projects, ensuring adherence to Agile, ITIL, Security and Change management frameworks set by the Technology department.
• Custodian of multichannel systems like ATMs & POS, Agency Banking, Mobile banking, Card Switch, NMB App, Internet Banking, Cash Collections, Bill Payments systems and third parties channels system integrations i.e. TRA, GEPG, Billers 
• Custodian of payments and remittance systems like SWIFT, EFT, MTOs, TISS, EAPS TACH, Treasury, Reuters, Custody systems 
• Responsible for ensuring that all outbound and inbound electronic payments and settlements comply with local and international regulatory frameworks such as NPS 2015 ACT, FTCA 
• Design and implement continuous improvement plans, systems upgrades, systems capacity and integrations to cater for business growth, security and conformance of regulatory requirements.
• Ensure Business continuity at all times for all systems under his/her custody by facilitating disaster recovery tests as per DR and BCM policies.
• Provide leadership through inspiring, innovating and developing the digital channels and payments teams and by encouraging new solutions, support for emerging technologies and ideas.

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