Vodacom Tanzania Managing Director Rene Meza
Vodacom’s M-Pesa service is now available following resolution of a technical glitch on the system that occurred on Saturday and slowed down processing of transactions.
Vodacom Tanzania Managing Director Rene Meza said, “I would like to apologise to all our esteemed customers who have experienced intermittent services on M-Pesa over the last few days.
“The technical issue on M-Pesa was unprecedented and we have now deployed a solution that will see us better and able to tackle it should it ever occur in the future.”
Mr Meza said that while some transactions were being completed during the service disruption, others were not going through the entire operation cycle due to a delay in the transaction processing rate, that was caused by M-Pesa’s operating system constantly going into ‘restart’ mode.
“Despite the glitch, we would like to assure all our customers, agents and business partners that their funds were at all times safe and secure,” he said in a statement.
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