AIRTEL TANZANIA REAFFIRMS COMMITMENT TO CUSTOMER DATA PROTECTION

Personal Data Protection Commission Director General, Dr Emmanuel Mkilia (right), greets Airtel Tanzania Managing Director, Mr Charles Kamoto, during Mr Kamoto’s visit to the Commission’s offices in Dodoma.

Airtel Tanzania Managing Director Charles Kamoto highlights data privacy as a fundamental responsibility in building customer trust and ensuring business sustainability.

Dodoma, November 10, 2026 – Airtel Tanzania has reaffirmed its commitment to protecting customers’ personal information, underscoring the importance of data privacy in building trust, strengthening accountability and ensuring long-term business sustainability.

The commitment was reiterated during a courtesy visit by Airtel Tanzania Managing Director, Charles Kamoto, to the Personal Data Protection Commission (PDPC), where he met with the Commission’s Director General, Dr Emmanuel Lameck Mkilia, and other senior officials.

The visit provided an opportunity for Airtel Tanzania to acknowledge the Commission’s guidance and support in implementing Tanzania’s personal data protection framework, including training programmes designed to strengthen employees’ understanding of responsible data handling.

Speaking during the visit, Kamoto said data protection was an integral part of the company’s operations, extending beyond regulatory compliance to safeguarding customer trust and promoting accountability.

“At Airtel Tanzania, protecting personal data is not merely a compliance obligation; it is a fundamental responsibility and an integral part of how we do business. Safeguarding customer information is essential to maintaining trust and building lasting relationships with our customers and stakeholders,” he said.

He added that the company continued to invest in employee awareness and capacity-building initiatives, supported by internal policies and frameworks aimed at embedding data protection practices across its operations.

Meanwhile, PDPC Director General Dr Emmanuel Lameck Mkilia commended Airtel Tanzania for visiting the Commission and recognising the importance of collaboration between the regulator and the private sector.

He emphasised the need for companies to understand the Commission’s mandate and establish robust systems to protect and safeguard customers’ personal information.

“I commend and applaud Airtel Tanzania's willingness to collaborate with the Commission in supporting the objectives of the National Development Vision 2050, particularly in advancing Tanzania's transition towards a digital economy and ensuring that more Tanzanians benefit from digital opportunities,” said Mkilia.

Airtel Tanzania values its collaboration with the Commission and remains committed to strengthening the partnership to promote responsible personal data management and contribute to a safer and more secure digital environment in the country.

The renewed commitment underscores the growing importance of data privacy as Tanzania advances its digital transformation agenda, with businesses increasingly expected to uphold responsible data management practices while protecting the interests and confidence of their customers.