Job Purpose
To make sure Card Business disputes are timely and properly managed to avoid financial losses and reputational risk; Keep up-to-date with information regarding card-fraud activity trends in the market and advise on means to prevent and ensure compliance to reporting fraud cases to International Card Associations
Main Responsibilities
- Ensure daily retrieval for Chargebacks and Copy Request from Visa and MasterCard System and make the necessary follow up to branches to provide requested sales draft copies and ATM Journal rolls.
- Ensure outgoing chargebacks are processed on time and with correct response code.
- Report on all cases which are due for arbitration for both incoming and outgoing disputes and advise management on the best practice to avoid financial and reputational risk.
- Quarterly review of Visa operating regulation and MasterCard by-laws and rules and dispute procedure to ensure the bank is in compliance and complete the required Compliance Attestations.
- Liaise with Visa and MasterCard to obtain guidance on how to perform accurate, timely fraud activity reporting and proper documentation required to support a Chargeback or second presentment.
- Liaise with ICT to ensure that fraud control and prevention measures are implemented in the card management system and report for same activities are easily accessible to Card Business analyst.
- Follow up and understand fraud patterns and develop appropriate mitigation strategies.
- Create fraud awareness to all stakeholders through training sessions and communicate to branches and Call Centre on existence of card fraud activity and the best way to protect customers from fraudulent activities.
- To perform Card Business risk review on all Card Business activities and processes to ensure that proper control and mitigation to the identified risk are put in place.
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