Customers to send their inquiries to WhatsApp Number 0675100100 for instant responses
Dar es Salaam 29th April, 2019 - Tanzania’s digital lifestyle telecom company, Tigo, has launched WhatsApp platform, a digital channel that enables its customers to share their queries and receive responses instantly by sending their inquiries to number 0675100100.
Speaking during the launch ceremony held at Tigo headquarters in Dar es Salaam today, the company’s Head of Customer Care, Mwangaza Matotola said, “Tigo is the first company to launch WhatsApp platform in Tanzania to serve its customers. Through this new platform, Tigo customers will experience personalized and instant responses for their inquiries”.
The WhatsApp channel is particularly the most powerful customer channel on the market today. Therefore, allowing the company to connect with its customers where they already are, privately and secured. As one of our digital customer touch points, on top of the existing ones such as Facebook, Instagram and Twitter, WhatsApp channel is open to all Tigo customers across the country.
Further, the platform has been designed as an instant personalized chat and not a group chat. “A customer will not only be able to express him/herself through chats, but he/she will also be able to share pictures by sending it to the WhatsApp number 0675100100in the form of screenshots on his or her concerns and receive feedback instantly,” Mwangaza explained.
Tigo Tanzania prides itself in being the market leader in cutting-edge digital transformation and customer led innovation. “As a result, we have pioneered an impressive list of products and services in the Tanzanian market that have enhanced ourattention in delivering a superior customer experienceand WhatsApp platform is one of them, “added Matotola.
Customers using WhatsApp will also be able to contact Tigo customer care personnel at their comfort zone and in case there is any delay in response the concern raised he/she will receive a notification.
The new WhatsApp platform innovation is in line with the company’s objective of offering customers the best digital experience and catapulting technology to the highest heights of digital offering in the country.
About Tigo:
Tigo Tanzania is Tanzania's leading digital lifestyle telecommunications company. Tigo started its operations in Tanzania in 1995. Through its distinctive and diverse product portfolio in voice, SMS, high-speed internet and mobile financial services, Tigo has pioneered digital innovations such as the first Smartphone in Swahili, Free Facebook in Swahili, TigoPesa App, Tigo Mobile App as well as the first East African cross-border mobile money transfer with currency conversion.
For further information visit: www.tigo.co.tzor contact:
Woinde Shisael – Corporate Communications Manager
woinde.shisael@tigo.co.tz
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