CRDB BANK UPGRADES SIM BANKING

CRDB Bank Managing Director, Charles Kimei

IN a bid to provide efficient and secure services, CRDB Bank has further improved its SIM Banking to accommodate new features that give customers the conveniences to perform more transactions at any location in the world.

Mobile phones have clearly shown that they can be an effective channel to provide financial services including remittances, savings or even loans.

So, banks have an opportunity to utilise mobile phones to reach out to their customers. This was unveiled at the weekend by the CRDB Bank Managing Director, Dr Charles Kimei, at a news conference on improvement made on SIM Banking.

"CRDB Bank is always seeking to create easy and less cost accessibility to the banking services to its customers," he said, adding this is why the bank is incorporating its services with the fast changing mobile money technology which is the future of the banking sector.

Dr Kimei urged its customers to register with the SIM Banking established in 2008, which gives them best and different options of performing bank transactions at any location.

Currently, over 300,000 CRDB Bank customers are using SIM Banking in its database with over one million customers.

According to Finscope 2013 report, more than 30 million Tanzanians own or use mobile phone but only 12 million use the cellphones to perform money transactions.

Statistics reveal further that the bankable population is around 17 per cent of the 45 million total population. The data offers the banking sector with the huge opportunity to spread its services to the unbankable population in rural areas, thus complimenting the government initiative of financial inclusion.

The CRDB Manager Electronic Banking, Mr Mangire Kibanda, said the bank has simplified the SIM Banking registration where customers register for themselves without visiting the bank branches.

SIM Banking present customers with an easy, hassle-free and convenient way to pay your bills like electricity, water, and airtime. Some of the companies incorporated into the SIM Banking include Dawasco, Moruwasa and Startimes. Also, money transactions through M-PESA and TIGO-Pesa.

The CRDB Director of Risk and Compliance, Mr James Mabura, cautioned customers to avoid disclosing the bank account particulars to people or hackers, who present themselves as CRDB staff having an ill will to steal their money.

Also, he urged customers to keep secure their pin number which are used in performing ATM and mobile money transactions.