Barclays Bank Tanzania (BBT) Head of Products, Segments and Retail Strategy and Acting Retail Director, Musa Kitoi (L) and BBT's Strategy Project Manager, Jane Mbwilo displaying placards while launching the BBT Service Guarantee Initiative service in Dar es Salaam today.
August 4, 2014, Dar es Salaam –
Barclays Bank Tanzania has launched an initiative geared to improve customer
experience at the bank, Service Guarantee.
Speaking at the launch which took place today at the bank’s Head Office, Barclays Head of Products, Segments and Retail
Strategy and Acting Retail Director, Musa Kitoi said that with the service
guarantee initiative, the bank commits to provide the customer
delivery of service at a defined standard and defined time.
“Barclays strives to deliver on expectation every time a customer
walks into our bank and with our service guarantee initiative we make a promise to our
customers to deliver a more efficient and effective service. To begin with, we guarantee that a customer
can apply and receive his ATM card within 20 minutes and we also guarantee
cheque book delivery within 5 days; these turnaround times are the fastest you
can get in the market. Furthermore, we also commit to compensate customers
within 24 hours of discovering that there has been a service breach,” explained
Kitoi.




































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