BANK OF AFRICA CELEBRATES CUSTOMER SERVICE WEEK

The Managing Director/CEO of Bank of Africa Tanzania, Mr. Adam Mihayo, (centre) cuts a ribbon to mark the launch of the customer service week at an event held at the Bank's headquarters in Dar es salaam. Others in the photo are senior officers of the bank. 

Then Managing Director/CEO of Bank of Africa Tanzania, Mr. Adam Mihayo, (centre) shows a message about customer service week. Others in the photo are senior officers of the bank.

The Managing Director/CEO of Bank of Africa Tanzania, Mr. Adam Mihayo addresses the media to mark the beginning of customer service week.

A group photo of some of the Bank Of Africa staff.

The Head of Service and Organization Excellence at the Bank of Africa Tanzania, Ms. Anna Roberta Mango speaks to some of the Bank's workers.

The Managing Director/CEO of Bank of Africa Tanzania, Mr. Adam Mihayo presents a cake to one of the bank's customers, Harrison Moses, during the launch of customer service week held at the Bank's headquarters in Dar es Salaam.

BANK OF AFRICA celebrated Customer Service Week in a bid to firmly entrench a customer-first attitude with enduring service. The multinational Pan African bank acknowledged and recognized the crucial role played by its staff in ensuring the highest standards of excellence and customer experience are met in all branches of BANK OF AFRICA TANZANIA. The bank is firm in its dedication to listening to its customer's needs and providing shared solutions while leveraging our group network and synergies.

Addressing the media, the Managing Director/CEO of Bank of Africa Tanzania, Mr. Adam Mihayo applauded “We celebrate this week under the theme “Team Service” that encourages teamwork for everyone in the organizations and similarly for us all employees of Bank of Africa Tanzania, be back office or the frontline team we are joining to promote professionalism, courteous, and friendly environment; therefore, providing service that is personalized, empathic, convenient and proactive".

“We look forward to this week every year, and we are forever grateful for the dedication that our employees demonstrated to each other, to our customers, and to the bank. The Banking and Financial Services industry is changing rapidly globally and Tanzania is at the forefront. A few years ago, there were no Contact Centers; banking was something you had to do; at a predetermined time and place. Today, customers’ high expectations and multiple options are redefining business models and the financial sector is no exception. Winners and survivors would be those who understand the customer, with a need to be connected, informed, empowered, and are instant gratification seekers.

The annual celebrations of Customer Service Week are used to bring focus on issues facing customers and finding innovative ways of addressing them. As a customer-centric bank, BANK OF AFRICA TANZANIA has over the years used the celebrations to highlight its superior customer service, a key component of its core values as well as solicit customer feedback while appreciating them for their brand loyalty and the decision to do business with the bank.

In understanding the importance of financial inclusion and to better our customer experience, the bank has made investments to enhance its digital platforms including mobile banking - B-Mobile, and Internet banking solutions – BOAWeb in support of building a cashless society. Automatic teller machines (ATM)software upgrade has also been done for a seamless experience. The bank also expanded its array of payment and collection solutions to customers through the BOA Pay platforms that enable customers to make payments and collections in the comfort of their premises. Furthermore, the recent launch of Bank of Africa WAKALA with a network of over 100 agents to ensure accessibility and convenience for our customers.

BANK OF AFRICA – TANZANIA stands proud with a strong group synergy behind all operations. The bank tends to maximize the strength it has from the group by optimizing its trade corridors from BMCE BANK OF AFRICA networks. The Group has always focused on its mission and vision of ensuring the development of its stakeholders, driving the growth of economies where the bank operates, improving customer experience, and becoming a preferred bank in these markets. BANK OF AFRICA employs a combination of operational techniques that have proven efficient in 18 countries.

The Head of Service and Organization Excellence at the Bank of Africa Tanzania Ms. Anna Roberta Mango said, “We continuously strive to be closer to our customers by being more accessible (customers can contact us through our FREE Contact Center line 0800 78 11 22, all social media channels, email and several self-service options). For convenient banking we have several Automated Teller Machines (ATMs) across the country but also our newly improved B-Mobile a mobile application that allows for quick and convenient banking 24 hours a day.

Innovation, customer service, and customer experience continue to be the key focus for the BANK OF AFRICA TANZANIA. To achieve high results in the bank’s business, BANK OF AFRICA TANZANIA pledges to continue providing the best customer experience as explained in its service charter, the bank promises: Fairness, Confidentiality, Reliability, and transparency; values that are embedded and led by the bank’s staff.