WEST SPRINGFIELD — United Bank customers experienced problems with their accounts Wednesday, and the bank has taken its online banking system offline.
Customers reported that bank balances were not updating properly and online balances did not reflect the amount of money in their accounts.
Adam J. Jeamel, vice president, corporate communications at United, wrote the following in an emailed response to questions about the online banking issues:
"We are aware that some of our customers experienced issues with their accounts today and our online banking is currently offline as we resolve the issue. We have a team working on it right now to quickly resolve the matter to ensure impacted customers' accounts are updated. We're very sorry for any inconvenience this may have caused our customers and we want to thank them for their patience. In the meantime, they can still use ATMs and transact in our branches."
The bank is posting updates at its website, bankatunited.com.
Jeamel said there was also "minimal" impact to customers using United Bank debit cards used Wednesday for point-of-sale purchases.
In 2013, United announced it would merge with Connecticut's Rockville Bank in a $369 million deal. While the new company took the United Name, the management is mostly from the former Rockville. Headquarters are in Glastonbury, Connecticut. The combined bank has 50 branches in two states and more than $5 billion in assets.
The merger, which was completed in April, has set off a flurry of changes for United:
In October, Rockville and United switched to a new computer system over Columbus Day weekend. The bank's popular Free for Life checking account was grandfathered in so customers who had it could keep it. But it is no longer offered to new customers.
Last week, United Bank announced plans to close five branches later this spring: 180 Main St. in Northampton; 491 Pleasant St., Northampton; 6 Church St. in Northborough; 701 Church St. in Whitinsville; and 124 Main St. in Broad Brook, Connecticut.
MassLive.com
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