CAREER OPPORTUNITY WITH NBC - MANAGER: EMPLOYEE RELATIONS

Position: Manager: Employee Relations 

Reporting to: Head of Human Resources 

Location: Directorate of Human Resources 

Job Level: AVP 

Purpose: 

Manager: Employee Relations is a seasoned ER specialist, responsible to 

manage; advise and improve ER within the country. This includes the 

implementation of ER strategy; provision of specialist advice; represent the 

business at external bodies; implement ER, Wellness and D&I projects and 

provide business intelligence to the business and Regional Head office. 

Responsibilities: 

 Implement Regional ER Strategy within the country; 

 Provide advice relevance to the ER strategy relating to the country. 

 Cascade the Regional ER strategy within the country. 

 Ensure the Regional Policies, Disciplinary Code and procedures are 

implemented within the country. 

 Measure the ER climate in the environment as per regional requirements. 

 Ensure the country leadership engages appropriately with the country ER, 

Wellness and Diversity Programme 

Provide specialist ER, Wellness, Diversity and Inclusion advice; 

 Ensure ER model is applied within the country 

 Motivate line managers to enhance their skills levels to manage ER in their 

environments 

 Run face to face workshops for decision makers / line managers 

 Be available for ER Specialist advice on ER policy, process and programmes 

(including IR, Wellness, Diversity and Inclusion. 

 Apply the appropriate advice and input consistently within the guidelines of 

the Regional ER Principles, Policies, Disciplinary Code and Procedures. 

 Manage high risk cases, cases involving senior employees of the Bank, cases 

with external bodies / tribunals and cases where the outcome may be 

dismissal. 

 Refer all cases to be logged via the HR Contact Centre (once implemented) 

 Be available for support of other countries in the region 

 Represent the Group in external dispute resolution, e.g.: 

 Interaction with local union(s) 

 Representing the bank with external bodies 

 Acting as liaison between the group and external parties acting against or on 

behalf of the bank 

 Build relationships with unions; manage union expectations and act as key 

contact within the environment 

 Provide input and conclusion to whistle blowing and tip off cases on request 

Implement ER projects in country;
 Act as key contact point for the planning and implementation of ER projects in
the country:
 Wellness Days and events
 Diversity and Inclusion events
 ER / IR communications and change
 Identify initiatives to improve ER in the country, obtain local and group sign off
and implement.

Competencies:

 Planning and organising
 Deciding and initiating action
 Relating and networking
 Delivering results and meeting customer expectation
 Persuading and influencing
 Presenting and communicating information
 Analyzing and delivering results
 Coping with Pressure and Setbacks

Education and Experience Required

 Three year qualification in HR Management/Industrial Relations(IR)/Social
Sciences or equivalent
 Three years practical experience in Industrial Relations specialist function
 Experience in representing the employer in external dispute resolution forums is preferred
Knowledge & Skills Required

 Understanding of country labour legislation with some knowledge of the Africa
region legislative frameworks; ER Policies and procedures and disciplinary
code
 Understanding of the ER Model for the Africa Region
 Experience in managing ER cases (including misconduct, grievances and
discipline)
 Well developed written and verbal communication skills
 Good conflict handling skills
 Analytical skills (understanding the problem and provide appropriate advise)
 Strong team player

NBC IS AN EQUAL OPPORTUNITY EMPLOYER

Applicants are invited to submit their CV's, copies of certificates, 2 referees and their contacts to;

Grace Mgondah Casmir

Senior Human Resources Business Partner

National Bank of Commerce (NBC)

7th Floor, NBC house

P.O. Box 1863

Dar es Salaam

Fax: +255 22 2113749
E-mail: humanresources@nbctz.com

If you are not contacted by NBC within thirty (30) days after the closing date, you should consider your application as unsuccessful. Please send all applications before 27th June 2014.