STANBIC BANK REVOLUTIONIZES CUSTOMER EXPERIENCE.

Fredrick Max, Head of Business & Commercial Banking, Stanbic Tanzania (centre) addresses fellow members of the panel during the webinar-themed Let's Talk Digital as Stanbic Launched its Whatsapp ChatBot in Dar es Salaam on 22nd September 2023.

• Launches transformative 24/7 digital assistant capability

Dar es Salaam, 22 September 2023: Stanbic Bank Tanzania has announced the launch of its groundbreaking banking chatbot named Kai, set to transform the banking landscape. This visionary step underscores the bank’s unwavering commitment to delivering innovative solutions and elevating customer satisfaction. The announcement was made at a webinar that discussed progress made in the digital space, held at the Hyatt Regency hotel at the end of last week.

Kai, the affable and efficient chatbot, ushers in a new era on how users get banking information and assistance. It promises to simplify, speed up, and make the bank’s services and products more accessible. Kai, will provide 24/7 customer service and support and is accessible through WhatsApp number +255 742 000 636 and via the Stanbic Bank Tanzania website under Chat.

The Head of Business and Commercial Banking at Stanbic Bank Tanzania, Fredrick Max, said, "We are delighted to introduce Kai, a significant step forward in our digital transformation. Kai increases the pace at which we will serve our customers including SMEs and exemplifies our commitment to meeting our valued customers' evolving needs by providing a banking experience that is not only more accessible but also significantly more efficient.”

Further to that, Kai perfectly aligns with Stanbic Bank’s business and customer-centric goals as it signifies a strategic move towards greater efficiency and accessibility in its services. This innovation not only optimizes internal processes but also reaffirms the bank’s commitment to being at the forefront of banking technology.

“For our valued customers, Kai represents a significant leap in enhancing their banking experience. We are dedicated to providing them with the tools and support they need to navigate their financial journeys seamlessly. Kai's introduction allows us to better cater to their evolving needs, offering a faster and more convenient way to engage with their accounts and transactions.” Added Max.

The webinar-themed Let's Talk Digital and moderated by Elvis Mushi, CEO of Redefine, provided a platform for well-known digital enthusiasts to discuss the opportunities and challenges facing the digital innovation space in Tanzania. Panelists included; Fredrick Max – Head of Banking and Commercial Banking at Stanbic Bank, Edwin Bruno, CEO/CVO - of Smart Africa Group, Ian Usiri, CEO – of Ramani, Faith Pella, Chief Strategy and Growth - Kilimo Fresh, Nguvu Kommando, Director of Digital Services - Vodacom Tanzania and Mihayo Wilmore, Vice President, Strategy - Airpay.