Provide leadership and ensure that the Personal Banking function is catering to the various needs of personal segment by offering adequate custom-made solutions and products through effective customer and client relationship management.
Main Responsibilities
- Implement the overall client segment strategy, annual business plans, policies and procedures for Personal Banking client segment, to support functional and organizational business strategy.
- Work closely with key stakeholders to leverage business opportunities.
- Ensure that the Bank is moving forward with stretched objectives regarding the Personal Banking customer segment.
- Fully effect execution of rigorous sales management disciplines across the segment.
- Work closely with Head Retail Products & Channels in product development projects during several phases: initiation, analysing, realisation, implementation and evaluation phase.
- In collaboration with Retail Products & Channels oversee the development of value proposition and regularly re-evaluate the Personal Banking segment's needs and preferences.
- Carry out appropriate actions to improve the Personal Banking service quality and delivery.
- In collaboration with Branch Network ensure sales force meets targets.
- Manage change and ensure sales culture is embedded and sustained.
- Responsible in implementing the organizational transformation in all aspects: cultural, technology and service.
- Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline.
- Lead in building Banks profile through strong internal, external networking, alliance building, collaboration and relationship management.
- Proactively nurture and leverage, sustainable robust stakeholder relationships, coalitions networks: internal and external.
- Identify opportunities for process improvements and drive for gap resolutions.
- Represent the Bank with respect to the area of responsibility, acting as an interface with the regulator, government bodies where necessary.
- Recognize and exercise sound commercial judgement, respond and resolve issues appropriately.
No comments:
Post a Comment