Supervise and maintain unified communication services (Data, Voice, and Video & IM) that meets and exceeds business and customers’ expectations (availability, performance, security and continuous improvement).
Coordinate and maintain different IP Telephony enhancements, Unified collaboration systems, Presentations and Boardroom AV facilities. Streamline advanced troubleshooting and optimizations of the entire bank’s Unified Communications infrastructure.
Main Responsibilities
- Develop and maintain Unified communications related applications
- Manage and ensure optimal operation of all Unified Communication hardware and equipment (routers, switches, servers, TV screens, collaboration endpoints etc.) for the NMB Head Office users, contact center and branch users
- Conduct research and propose appropriate recommendations on unified communication products, services, protocols, and standards in support of user experience continuous improvements.
- Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
- Consult with the management and design access policy for the acceptable use of the unified communications services which apply to everyone
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