AKIBA COMMERCIAL BANK ENGAGES KARIAKOO CUSTOMERS TO BOOST FINANCIAL LITERACY & SME GROWTH

Managing Director, Mr. Silvest Arumasi (left) and Chief Commercial Officer, Ms. Wezi Olivia Mwazani engaging in follow-up discussion.

12/04/2025 - ACB Bank continues to demonstrate its unwavering commitment to customer-centricity and financial inclusion by engaging directly with Small and Medium-Sized Enterprises (SMEs) and entrepreneurs at Kariakoo — the heart of commerce in East Africa.

On 12th April 2025, Akiba Commercial Bank Plc organized a meaningful customer engagement session to listen to its SME clients, share valuable financial knowledge, and collaborate on developing solutions that promote growth and sustainability in their businesses. The event was well-received, with customers expressing their gratitude for the initiative, highlighting its positive impact on their businesses and financial understanding.

"We deeply value our relationship with the entrepreneurial community in Kariakoo, and we are proud to continuously listen to their challenges and work together to find solutions that truly make a difference," said M/s Wezi Olivia Mwazani, Chief Commercial Officer. "This engagement is part of our ongoing efforts to ensure that our customers are well-equipped with the tools and knowledge they need to succeed."

The session addressed critical topics such as access to financing, financial literacy, the importance of record-keeping, and how digital banking can help streamline business operations. The event provided an opportunity for open dialogue between the Bank and its customers, allowing the Bank to identify and respond to the evolving needs of the SME sector.

Mr. Silvest Arumasi, the Managing Director of Akiba Commercial Bank Plc, added, "At Akiba, we believe that the success of our customers is our success. By engaging directly with our customers, we are not only strengthening our relationships but also reaffirming our commitment to walking with them on their journey to growth and prosperity."

Customers in attendance were enthusiastic about the Bank's efforts. Many expressed their appreciation for the opportunity to connect directly with the Bank and praised its commitment to providing practical solutions that help them navigate business challenges. One customer remarked, "This initiative is exactly what we need to grow our businesses. It's great to see a bank that truly understands the challenges we face and is committed to helping us succeed."

The engagement session is part of the Bank’s broader Customer Loyalty Programme, which aims to build lasting relationships through personalized services, financial education, and access to innovative banking solutions. The Bank remains dedicated to supporting the sustainable development of SMEs and contributing to the economic growth of the region.

“We would like to take this opportunity to sincerely thank our customers in Kariakoo and across the region for their continued trust and partnership,” said Silvest Arumasi, Managing Director. "Together, we are creating a lasting impact and driving meaningful change in the SME landscape.”

Akiba Commercial Bank is committed to providing innovative and customer-focused banking solutions to meet the diverse needs of individuals, SMEs, and corporate clients. With a focus on financial inclusion, digital transformation, and community development, the Bank continues to play a key role in supporting economic growth and prosperity across the region.