ABSA BANK RECOGNIZES ITS ESTEEMED CUSTOMERS

Absa Bank Tanzania Chief Financial Officer, Obedi Laiser giving his keynote remarks at a function organized by the bank to recognize some of its long standing customers and external stakeholders being part of the bank's 2020 customer service month celebrations. A brief occasion was held in Dar es Salaam recently.

Absa Bank Tanzania Chief Financial Officer, Obedi Laiser (centre), presenting a certificate of appreciation to one of its long-standing customer, Prudence Masaku at a function organized by the bank to recognize its long-standing customers and external stakeholders being part of the bank's 2020 customers service month celebrations in Dar es Salaam recently. Looking on is Absa Head of Corporate Client Service, Minal Sanghvi.

Absa Bank Tanzania Chief Financial Officer, Obedi Laiser (centre), presenting a certificate of appreciation to one of its long-standing customer, Julius Massawe at a function organized by the bank to recognize its long-standing customers and external stakeholders being part of the bank's 2020 customers service month celebrations in Dar es Salaam recently. Looking on is Absa Head of Retail Products & Strategy, Heristraton Genesis.

Absa Bank Tanzania Director of Compliance & Legal, Irene Sengati Giattas (centre), presenting a certificate of appreciation to one of its long-standing stakeholder, Margaret Nyangusi at a function organized by the bank to recognize its long-standing customers and external stakeholders being part of the bank's 2020 customers service month celebrations in Dar es Salaam. Looking on is ABT Chief Financial Officer, Obedi Laiser.

Some members of Absa Bank Tanzania management team pose for a souvenir photograph with the bank’s external stakeholders during the ceremony.

Some members of Absa Bank Tanzania management team pose for a memento photograph with some of the bank’s long-standing customers during the ceremony.

Today we kick off our Customer Service Month celebrations, as we honor the importance of providing our loyal and valued customers with outstanding service. This is the first time Absa Bank Tanzania celebrates and recognizes the support we get from customers since the adaption of our new name.

Along with customers, Absa Bank Tanzania also recognize our external dream team that has shown their utmost dedication and provided extraordinary services that have enabled us to serve our customers better.Indeed, the celebrations are about recognizing our longstanding customers who have been part of the story of our growth and change since 2000 when we first opened doors in Tanzania.

We are taking this opportunity to remind our valued customers on our service delivery promise and commitment. The year 2020 has proven that times are changing fast, and we are ready to prove to our customers that our service quality will rise to the occasion. We promise to;

• Improve our availability: Our customers can chat with us anytime, anywhere through our Chat box number +255 743 254 244. 
• Improve our turnaround time in service delivery. 
• We are the only bank that can guarantee to issue debit cards in less than 20 minutes.

Speaking on the Customer Service Month, Chief Financial Officer Mr. Obedi Laiser said: “Our ultimate aim and objective is to deliver the “One Absa” customer experience consistently and seamlessly by increasing our digital footprint by providing relevant products and services in these changing times.”

In the key highlights of the event, the Head of Retail Products & Strategy, Heristraton Genesis said: “We appreciate our customers as they are reason for our existence. We are having an ongoing initiative dubbed ‘Great Service Starts with Me’ to improve service delivery and turnaround time to our customer while increasing individual accountability. We are brave, passionate and ready to continuously provide customers with the best service”

Echoed what was said by previous speakers, Absa Bank Tanzania Head of Business Banking, Mr. Melvin Saprapasen promised continued support along with partnership, ease of dealing and customized services to the SME and Commercial Segment customers.

Customer Experience and Digital front was represented by the Head of Customer Experience and Digital, Mr. Samuel Mkuyu, who said: “The banks strategy is to continually be relevant in the changing times. Several enhancements are being done to the services provided that allow us to boldly venture into the digital error.”

The event was held at Absa Bank Tanzania head offices, Ohio Street in Dar es Salaam.

About Absa Bank Tanzania

Absa Bank Tanzania Limited is a leading commercial bank in Tanzania that currently boasts a network of 15 branches and 62 ATMs strategically located countrywide – 21 at all our branches and 49 offsite.

The Bank is a wholly owned subsidiary of Absa Group Limited.

Absa Bank Tanzania Limited, (registered number 38557), is regulated by the Bank of Tanzania.

About Absa Group Limited

Absa Group Limited (‘Absa Group’) is listed on the Johannesburg Stock Exchange and is one of Africa’s largest diversified financial services groups.

Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance.

Absa Group has a presence in 12 countries in Africa, with approximately 40,000 employees.

The Group’s registered head office is in Johannesburg, South Africa, and it owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group also has representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia, and an international representative office in London and soon in New York.

For further information about Absa Group Limited, please visit www.absa.africa