To oversee and manage Merchant Support, Acquiring Products and emerging payments under Acquiring business.
Main Responsibilities
- Ensure merchant proceeds are credited in a timely manner to merchant accounts
- Review and analyze the performance of merchant terminals
- Handle merchant inquiries and resolve problems and ad-hoc requests
- Handle Inventory management of (POS at store, merchant and defectives), QR-codes, merchant files, marketing materials and consumables (receipt roles).
- Follow up with merchants on any chargeback related issues
- Work on category planning and business strategy
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