EXIM BANK ENHANCES EFFICIENCY OF ITS CONTACT CENTRE

Chief Financial Officer of Exim Bank Tanzania, Mr. Selemani Ponda cuts ribbon to officiate the launch of the banks new Contact Centre located at NIC Building in Posta, Dar es Salaam. Standing beside him is Exim Bank Senior Manager Customer Service, Mr. Frank Matoro [R] and Exim Bank Officer, Miss Martha Mpalale [L]

11th April, 2017. Dar es Salaam. To enhance its customer service experience, Exim Bank Tanzania has strengthened the efficiency of its Contact Centre by introducing new services and increasing its working hours.

Speaking at the official opening of the new Contact Centre located at NIC Building in Dar es Salaam, Exim Bank Chief Financial Officer Mr. Selemani Ponda said “We are pleased to inform our customers and the general public that our Contact Centre is now stronger and more efficient and it boasts a complete selection of both inbound and outbound services”.

The Contact Centre hours are now from 7:00 am to 8:00 pm on weekdays and 9:00 am to 4:00 pm on weekends. This is a significant extension from the former hours of 8:00am to 6:00 pm on weekdays. This means that Exim Bank current and potential customers can reach out to the Bank even after office hours and be sure to have access to an Exim representative.

The Contact Centre, which can receive calls in both English and Swahili, will also have some of the harder-to-find features like warm-calling services with robust Self-Help Interactive Voice Respond supporting TANAPA. This means any TANAPA Card holder can now use the self-service IVR to know their card balance. This removes the need for a TANAPA Card holder to visit any branch or ATM for information on their account balance.

“It is very important for our business that clients are able to conveniently access the information they need. We have dedicated and well trained agents with personalized service focused solely on our business, which means by simply calling our help line 0784107600 you can get any information on Exim products and services”, said Frank Matoro, Exim Bank Customer Service, Senior Manager.

In the near future Exim Bank plans to extend its Contact Centre work hours to a full service 24/7 call centre. In the meantime the Exim Bank customers and the general public can access the Contact Centre from 7:00 am to 8:00 pm on weekdays and 9:00 am to 4:00 pm on weekends through 0784107600.

About EXIM Bank:

EXIM Bank (Tanzania) Limited was established in 1997 and expanded its market by opening subsidiaries in Comoros (2007), Djibouti (2010) and Uganda (2016); holds pride in being the first local bank to go offshore. Its core objective is to create investment value to its shareholders and achieve growth through delivery of differentiated & customized services. The Bank is well known to provide a distinctive experience by serving customers with efficiency and a touch of class.

Within a short span of 19 years of its existence, the bank has built a strong brand through its geographical reach, innovative products, relationship management and its ability to provide a faster turnaround in services and in the process building a strong loyal customers base.

Exim bank group has a total staff strength of 942 with a gender ratio of 52:48 (Male / Female).