Barclays Bank Tanzania officials at the launch over the weekend
Barclays Tanzania has officially launched the first paperless product service in Tanzania in a bid to foster its banking services in the country.
“We are proud to be the first bank to introduce such a unique initiative in the Tanzanian market,” Barclays Retail Director, Kumaran Pather said during the official launching ceremony in Dar es Salaam over the weekend.
Mr. Pather underscored that Paperless banking is just one of the projects that the bank has embarked on in the aim to improve their customer excellence and experience a part of their customer agenda.
“Paperless banking services are taking the place of traditional paper products including the use of withdrawal and cash deposit forms,” he said.
“This is a fantastic innovation and a milestone to be proud of, as now our customers can complete their teller banking transactions in less than three minutes with no fill in slips required for cash and cheque deposits, cash withdrawals and cash encashment,” he said.
He added that the initiative has tremendously cut down the cost to serve the customers but also reduced turnaround time to transact customers.
On her part, Barclays Manager for Strategic Projects, Jane Mbwilo said that paperless banking sets the stage as key enabler for cheque scanning and eventually further supporting cheque truncation as required by the Bank of Tanzania.
She said that the initiative makes Barclays Tanzania the only financial institution ready for Bank of Tanzania automated clearing house initiative which includes cheque truncation in the country.
“We are making tremendous improvements in customer excellence; with the launch of paperless banking customers can now enjoy seamless experience whenever they visit any of our branches nationwide,” she said.
She further noted that Barclays strategy highlights implementations of technology that makes customers lives much easier while introducing efficiencies that drive costs lower for the bank and therefore for the customers.
Furthermore with this initiative the bank will also be protecting the environment by using less paper in its operations.
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