- Tigo Pesa unveils self-care service that allows customers to self-reverse wrong transactions to Tigo users.
- Strategic partnerships provide customers with exclusive services like Tigo Pesa Masterpass QR and Uber
Dar es Salaam, Tanzania – July
12, 2018: Tigo Tanzania’s mobile financial service
business, Tigo Pesa has launched the ‘Tigo Pesa ni Zaidi ya Pesa’ campaign as a testament to its status
as a fully-fledged mobile financial service offering customers more, better and
exclusive digital payment solutions.
The
‘Tigo Pesa ni Zaidi ya Pesa’
campaign underscores Tigo’s philosophy of innovating with customers in mind and
providing better, simplified services that address the dynamic needs of
consumers across the country. ‘Tigo Pesa has broadened its ecosystem, enriched
the quality of its services, and introduced efficient ways for customers to
enjoy swift, secure and unsurpassed experience in accessing mobile financial
services wherever they are in
Tanzania,’ said Hussein Sayed, Tigo’s Chief Officer for Mobile Financial
Services during the campaign press launch event in Dar es Salaam today.
‘Self-care
service is a customer driven innovation that addresses one of the major pain
points for mobile money customers. It’s a revolutionary innovation that will
empower customers to have more control on their transactions and is designed
with the adequate set of controls that mitigates abuse’ Hussein explained.
Shaping a new digital age of commerce
and paving the way to cashless lifestyle, Tigo
is also the first in the country to introduce the Masterpass QR payment solution
that allows customers to quickly, easily and securely pay for goods and
services by simply scanning the Masterpass Quick Response code at select
outlets.
Additionally, Tigo has forged an exceptional partnership with technology company Uber
that allows all Tigo customers to use the Uber app free of charge with no data
costs. The first of its kind partnership is beneficial to existing Uber riders
and driver-partners, encouraging more riders to use the Uber smartphone app to
safely and affordably get from point A to B at the push of a button. Moreover,
customers will enjoy free Uber rides when they do Bank-to-wallet transactions,
a benefit they can only enjoy with Tigo Pesa.
Tigo Pesa is the fastest growing mobile
money financial service in Tanzania, boasting over 7 million registered
customers and a growing network of over 40,000 merchants and around 85,000 mobile
money agents.
For years Tigo has been the frontrunner
in the digital revolution of the telecommunications market. Tigo pesa was the
first mobile financial services provider to share profits arising from its Tigo
Pesa business as way of a dividend. Tigo
also worked to bring together operators and banks to create the world’s first
interoperable mobile money market, and this interoperability has further eased
financial mobile money transactions and increased financial inclusion. Tigo was
also the first telecommunications company in Tanzania and East Africa to offer
cross border mobile money transfer services with currency conversion, easing
and increasing cross-border cash flows.
‘Through the ‘Tigo Pesa ni zaidi ya Pesa’ campaign,
Tigo invites everyone to consider the huge strides that Tigo’s mobile financial
service Tigo Pesa has made over the years. The campaign also welcomes everyone
to join in the exciting journey as Tigo Pesa continues to empower Tanzanian
consumers and businesses, increase financial inclusion, enhance digital
experience and pave the way in cashless living,’ Hussein enthused.
About Tigo
Tigo Tanzania is the leading innovative telecommunication company in the
country, distinguished as a fully-fledged digital lifestyle brand. Offering a
diverse product portfolio in voice, SMS, high-speed internet and mobile
financial services, Tigo has pioneered innovations such as Facebook in
Kiswahili, TigoPesa App for Android & iOS users, Tigo Music (Deezer) and
East Africa’s first cross-border mobile money transfer with currency
conversion.
With over 11
million registered subscribers to their network, Tigo directly and indirectly
employs over 300,000 Tanzanians including an extended network of customer
service representatives, mobile money merchants, sales agents and distributors.
Communications Contact: woinde.shisael@tigo.co.tz
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