ECOBANK TANZANIA LAUNCHES CUSTOMER SERVICE WEEK

Ecobank Head of Domestic Banking, Ms Joyce Malai (second right), joins her colleagues to cut a cake at the thank-giving event to customers in Dar es Salaam recently. Right is Fatna Tambwe, Head of Client Engagement Management, Ms Veronica Mrema (left) and Branch Manager, Ms Anna Chimalilo.

Ecobank Tanzania has launched its annual customer service week, the annual service week. The campaign which started yesterday is a way to extend their appreciation to their customers and to show how much they are valued.

The 4 days event dubbed “Tunashukuru” was launched yesterday at Ecobank’s Sokoine branch located in Sokoine drive (Karimjee Jivanjee Building).

Ecobank Tanzania’s main focus of the event is not only a courtesy of appreciation to their customers but also an opportunity for the senior management team to interact with them, receive direct feedback on their service as well as address any complaints that they might have. This is the first time that the bank is introducing this initiative and it is expected to be an annual event from this year.

Speaking during the launch of the event, Ecobank’s Head of Domestic Banking Mrs Joyce Malai said “Every decision that the bank makes revolves around customers, they are our biggest asset and therefore it is crucial to ensure that they are well-served and happy”.

She added that worldwide, Ecobank is recognized for delivering the best customer service and so Tanzania is not an exception to match the same standards.

On her part Ecobank’s Head of Client Engagement Management, Miss Fatna Tambwe said the focus of the service week is to teach customers the alternative channel usage of the bank with the aim of migrating customers from branches to alternative platforms. It will also be an opportunity to gauge how customers want to be served so that we can tailor our services for them and she urged the staff to take this into consideration when they interacting with them.

She also called on customers to make good use of the bank’s numerous electronic banking products such as the ATMs, , Internet banking, contact centers and Point of Sale terminals which enable customers to access funds speedily, view their account details and carry out banking transactions from the comfort of their homes, offices and even on the go.

During this service week more emphasis will also be put onto the soon to be launched Ecobank MasterCard. The bank will also take this opportunity to educate their customers on some of their product offerings to make sure that customers fully utilize them. they offer to ensure that they fully utilize them

About Ecobank

Ecobank Tanzania is a Subsidiary of Ecobank Transnational Incorporated (ETI), a multinational bank Present in 36 African Countries. The bank began its operations in Tanzania in January 2010; the bank has 8 branches with the 9th one opening by August 2015. (Dar-es-salaam branches include: Mwenge, Sokoine Drive, Uhuru, Msimbazi-Kariakoo, Quality Centre and soon to be Acacia- Kinondoni. Upcountry: Arusha, Mwanza and Mtwara) these branches are strategically located bringing financial advice and services closer to the people of Tanzania.

Ecobank is a world-class pan-African bank and proudly the largest African Bank by footprint and assets with over 1,305 branches and 2,426 ATMs across the continent. By virtue of our footprint in the EAC and SADC regions, Ecobank is the financial gateway seamlessly linking individuals, businesses and governments.