NMB BANK LAUNCHES SELF-SERVICE PRODUCT - 'JIHUDUMIE CAMPAIGN'

NMB Bank launched 'Jihudumie Campaign' geared at offering customers all services that are accessible through the bank's self-service channels.

With 'Jihudumie,' NMB customers will be offered with an instant account opening that will allow them to conveniently deposit and withdraw money through self-service channels.

The NMB Chief Executive Officer, Mr Mark Wiessing, said at the launch that, "We want to tell our customers that they can access banking services by themselves with the services associated with NMB mobile and other alternative channels like ATM's, internet banking, Pesa Fasta and Chap Chap account."

He added, "The 'Jihudumie campaign' will thus focus on educating and adding value towards NMB customers' needs."

'Jihudumie' offers convenience to NMB customers and accessibility to banking services, anytime and anywhere in order to make them in control of their own finances, managing them effectively.

He said NMB wants to address its customers' most necessary needs, which include convenience, control and instant access.

"By clicking a button, one can instantly move money from their account to someone else's, buy services like Luku or load their mobile phones with airtime and even withdraw money up to one million at the ATM," he noted.

Launching the 'Jihudumie campaign' at Tegeta NMB branch, the NMB Chief Human Resources Officer, Mr Charles Kazuka, said having all services accessible though self service channels put it in the position of offering high quality and efficient banking services in the country.

"It is high time that customers change mindset and start using the self service channels that would serve time and cost of moving to the branches to seek the same services," he said.

He added, "Customer focus is one of the bank's core values, thus even the recruitment of employees is based on meeting customer expectations."

The Tegeta NMB Branch Manager, Mr Seka Urio, said the self service channels are progressively introducing customers into the most efficient way of accessing banking services, thus slowly cutting down unnecessary queues in the bank.