NCBA CELEBRATES CUSTOMER SERVICE WEEK WITH FOCUS ON EMPOWERING CUSTOMERS THROUGH DIGITAL INNOVATION

NCBA Senior Manager - Marketing, Communications & Citizenship, Solomon Kawiche, with NCBA Staff.

Dar es Salaam, 07.09.2024: NCBA proudly celebrates the Customer Service Week, a dedicated time to recognize the pivotal role that outstanding service plays in enhancing the lives of individuals and businesses alike.

This year’s theme, “Above and Beyond,” perfectly encapsulates NCBA’s commitment to not just meeting customer needs but exceeding their expectations. True service goes beyond simply meeting needs,” said Claver Serumaga MD & CEO at NCBA.

NCBA Customers and some members of NCBA Management Team cut a cake to mark the customer service week.

This philosophy is exemplified in their ongoing campaign, Numbers that Matter, which emphasizes that the success of the Bank is not merely measured by profits and transactions. Instead, it reflects the milestones that their customers have been able to reach with great support that the Bank offers.

NCBA Bank Head of Finance, Genes Ikunda speaks to the bank's customers (not in the picture).

A key innovation driving this empowerment is the NCBA Now app, a groundbreaking advancement in customer banking experiences. The app offers a comprehensive suite of features accessible anytime, anywhere. Customers can easily manage their bank accounts via the USSD Code *150*24# or through the NCBA Now app available on the App Store and Google Play Store.

The NCBA Now app boasts a vast array of functionalities aimed at streamlining banking operations and enhancing customer convenience. Users can enjoy real-time account monitoring, card management, service requests, and customizable alerts, all at their fingertips. Additionally, the app facilitates various fund transfer options, bill payments, and instant mobile wallet transactions, providing users with unparalleled control over their finances.

Moreover, NCBA Now stands as a game-changer in facilitating seamless transactions for customers within key industries such as manufacturing, oil and gas, and transportation. In these fast-paced sectors, time is of the essence, and NCBA Now ensures that customers can conduct their financial activities swiftly and efficiently, even amidst their demanding schedules. Whether it’s managing payroll for manufacturing employees, facilitating transactions within the oil and gas supply chain, or handling logistics payments in the transportation sector, NCBA Now provides a convenient solution that aligns perfectly with the needs of these industries. By streamlining financial processes and reducing transaction times, NCBA Now empowers businesses to operate with greater efficiency and agility, ultimately driving growth and competitiveness in their respective fields.

Furthermore, NCBA Now isn’t limited to Tanzania alone; it extends its reach across borders to serve customers in Kenya and soon in Uganda and Rwanda. This expansion underscores NCBA's commitment to providing innovative banking solutions that transcend geographical boundaries, empowering customers across East Africa and beyond. As NCBA continues to expand its footprint, customers can look forward to enjoying the same level of convenience and efficiency offered by NCBA Now, regardless of their location. With this regional presence, NCBA solidifies its position as a leading financial institution driving economic growth and prosperity across East Africa.

For more information,
Visit: www.ncbagroup.com/tz

Contact us at: info@ncbagroup.com | Phone: +255 (0) 22 2192000