 |
| UBA Bank Tanzania Head of Corporate Banking, Dora Kyungu listens to one of the banks customers during an event to mark UBA Bank's 5th anniversary of its Customer First Philosophy. |
Dar es Salaam, 3 August 2021 - Customer First Philosophy is an initiative which was launched in 2016 with the objective to transform the bank into a Customer Focused Bank. This means understanding and anticipating customers while putting their needs at the heart of what we do and always pick up and solve their pain points.
This philosophy also applies on our products’ and services’ innovation and optimization that builds on our Customer Experience.
Along with this, Last week UBA celebrated its 5th Customer First Anniversary where UBA MD, Mr Kingsley Ulinfun demonstrated with action such as a special bonding session welcoming all Staff as they begin a new day at work but also spend time in the branches to listen and serve our customers, being a reflection of the bank’s commitment to serve and appreciate our customers. In Addition, our Head of Corporate Banking Ms. Dora Kyungu paid a visit in Pugu branch acknowledging and serving our customers while listening to their needs and making sure all matters are resolved.
With increased electronic transactions, UBA has monitored all multi - protocol payments and transactions by developing an Omni Channel that has improved customer experience through the delivery of a seamless banking experience.
Customers are also given unrestricted and secure access to their accounts anywhere and anytime with UBA Mobile Banking Service. This service is available to customers with smartphones, computers, laptops or any internet enabled devices.
Today, UBA is anticipating at creating immediate response and quick resolution of complaints to customers, excellent relationship management and customer support, proactive communication on products and services together with security of customer’s data and transactions.
Customer development remains an essential part of our strategy.
No comments:
Post a Comment