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| NBC Managing Director, Theobald Sabi addresses some of the NBC Wakala service agencies, during a one day training on the bank’s Agency banking knowledge at a function held in Dar es Salaam recently. |
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| NBC Head of Alternative Channels and Digital Transformation, Deogratius Mosha speaks about various NBC products to NBC Wakala agents during a one-day training seminar held in Dar es Salaam recently. |
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| NBC Business Support Manager, Jonathan Bitababaje speaks about various NBC products to NBC Wakala agents during a one-day training seminar held in Dar es Salaam recently. |
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| NBC Managing Director, Theobald Sabi (third left) speaks to some NBC Wakala agents, during a one-day training seminar organized by the bank in Dar es Salaam recently. He is flanked by senior NBC officials. |
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| NBC Head of Alternative Channels and Digital Transformation, Deogratius Mosha (left) presents a certificate to one of NBC's Wakala agents, Monica Kikoti after attending a training seminar for NBC Wakala agents in Dar es Salaam recently. |
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| A cross section of some NBC Wakala agents that took part in the training seminar organized by NBC in Dar es Salaam recently. |
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| NBC Chief of Staff and Strategy, Joyce Mbago ( second left) presents a certificate to one of NBC's Wakala agents, Dianarose Buddybruno after attending the training seminar. Looking on from left are, NBC Acting Director of Retail Banking, Gaudence Shawa and the bank’s Head of Alternative channels and Digital Transformation, Deogratius Mosha. |
countrywide through Agency Banking popularly known as NBC Wakala. The NBC Managing Director Theobald Sabi said this during a seminar organized by NBC for Dar es Salaam based NBC Wakala agents. The seminar brought together over 100 agents who participated in product knowledge, customer service, fraud mitigation, personal security, digital services, account opening, and available credit facilities subjects presented by senior bank officials. NBC has over 600 agents in Dar es Salaam.
Mr. Sabi further lamented, “NBC Wakala, as an extension of NBC, plays a vital and indeed strategic role in delivering financial services to our customers wherever they are. And therefore it is important for our agents to know more about our products and services as they are an extension of our
bank”.
bank”.
The NBC Wakala agents got a chance to understand the various products and services offered by the bank including the application of innovative digital solutions and the Government Electronic Payment Gateway (GePG)
compliance. NBC Point of Sale (POS) machines at NBC Wakala Agents are GePG compliant allowing Tanzanians to settle government dues and levies at any appointed NBC Wakala Agent.
The NBC Head of Alternative Channels and Digital Transformation, Deogratius Mosha, said, “NBC Wakala Agency, which was launched in June 2018, has over 1,800 active agents. The deployment of NBC Wakala across the country has proved effective in delivering extended services to our customers and clients. NBC Wakala agency also support the Governments call to move financial services to the majority of Tanzanian citizens who have no access to the branch network.”
compliance. NBC Point of Sale (POS) machines at NBC Wakala Agents are GePG compliant allowing Tanzanians to settle government dues and levies at any appointed NBC Wakala Agent.
The NBC Head of Alternative Channels and Digital Transformation, Deogratius Mosha, said, “NBC Wakala Agency, which was launched in June 2018, has over 1,800 active agents. The deployment of NBC Wakala across the country has proved effective in delivering extended services to our customers and clients. NBC Wakala agency also support the Governments call to move financial services to the majority of Tanzanian citizens who have no access to the branch network.”
One of the key issues that NBC is looking into is the empowerment of NBC Wakala Agents to provide some banking services to customers like, collection of banking information, exchange rate information, instant account opening, and insurance sales. Currently all these services are only available at NBC branches.
"This seminar is valuable to NBC as it enabled us to receive feedback and also to better understand what is happening in NBC Wakala work place. The information we have received will greatly assist us on the provision of the required banking knowledge and customer service skills for our agents in the near future,” concluded Deogratius Mosha.
One of the agent who attended the seminar, Tumaini Bureta from Mikocheni, Dar es Salaam hailed the bank by saying “I am now better equipped with banking knowledge and other processes and procedures. It was my first time to attend such a knowledge sharing and I am confident I will improve my services to my customers and deliver the expected results for myself and the bank.”
About NBC
NBC is one of the most represented retail banks in the country with over 50 years’ experience in providing financial services. Apart from offering traditional banking services, NBC also prides itself with an expanded branch network of 49 branches and over 180 Visa enabled ATMs. The bank also services over 250 Points of Sales (POS) strategically located throughout the country. NBC has employed over 1,200 staff.
For more information, please contact:
William Kallaghe, Manager Corporate Affairs
National Bank of Commerce.
Email; William.kallaghe@nbc.co.tz.
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