BARCLAYS BANK TANZANIA LAUNCHES A SERVICE GUARANTEE INITIATIVE FOR ITS CUSTOMERS

Barclays Bank Tanzania (BBT) Head of Products, Segments and Retail Strategy and Acting Retail Director, Musa Kitoi (L) and BBT's Strategy Project Manager, Jane Mbwilo displaying placards while launching the BBT Service Guarantee Initiative service in Dar es Salaam today.

August 4, 2014, Dar es Salaam – Barclays Bank Tanzania has launched an initiative geared to improve customer experience at the bank, Service Guarantee.

Speaking at the launch which took place today at the bank’s Head Office, Barclays Head of Products, Segments and Retail Strategy and Acting Retail Director, Musa Kitoi said that with the service guarantee initiative, the bank commits to provide the customer delivery of service at a defined standard and defined time.

“Barclays strives to deliver on expectation every time a customer walks into our bank and with our service guarantee initiative we make a promise to our customers to deliver a more efficient and effective service. To begin with, we guarantee that a customer can apply and receive his ATM card within 20 minutes and we also guarantee cheque book delivery within 5 days; these turnaround times are the fastest you can get in the market. Furthermore, we also commit to compensate customers within 24 hours of discovering that there has been a service breach,” explained Kitoi.

Barclays Bank endeavors to lead the industry by offering a new way to bank that combines great technologies and the best people-to-people service. The bank has made tremendous strides to enhance the overall customer experience through launching of various initiatives which are geared to reduce queues, long turnaround times, and manual processes that are paper intensive to a bank.

 “Our aim is to be the bank where service is guaranteed to customers and where processes are automated to make banking easier and more convenient and therefore we will continue offering a range of new services designed to do exactly that, giving our customers time to focus on running their business,” Kitoi further explained.

Recently, Barclays launched Paperless banking where customers no longer need to complete any transaction slips when making any over the counter deposits or withdrawals. In addition, the bank has invested in new technology and ways to make banking simpler and easier for all our customers to use these channel.

Barclays strategy highlights implementation of technology that makes customers lives much easier while introducing efficiencies that drive costs lower for the bank and therefore for the customers.

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About Barclays Bank Tanzania

Barclays Bank Tanzania has been operating in Tanzania for the past 10 years and currently boasts a network of 22 branches, 46 ATMs strategically located countrywide.

Barclays Bank Tanzania Limited first opened its doors in Tanzania in 1925 and continued to operate in the country until 1967 when its Tanzania operations were nationalized to become National Bank of Commerce. With the liberalization of the economy in 1990s, Barclays Bank Plc made a decision to re-enter the Tanzania market and re-opened its doors in the year 2000. Barclays Bank Tanzania now has 22 branches, 41 ATMs strategically located countrywide, over 400 employees and over 110,000 customers.

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About Barclays Africa Group Limited 

Barclays Africa Group Limited (Barclays Africa Group or the Group) is 62.3% owned by Barclays Bank PLC (Barclays) and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. We combine our global product knowledge with regional expertise and have an extensive, well established local presence.

The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, our name changed from Absa Group Limited to Barclays Africa Group Limited on 2 August 2013.