Akiba Commercial Bank’s Chief Commercial Officer, Ms. Wezi Mwazani speaks at the event.
26 November 2025, Dar es Salaam —
Akiba Commercial Bank Plc has convened Wakala agents from Dar es Salaam and nearby regions for a special Wakala Forum aimed at strengthening financial literacy, enhancing AML/KYC compliance, and deepening engagement across its agency banking network.
The gathering provided a valuable platform for empowering agents with the knowledge and tools needed to improve service delivery, promote financial inclusion, and support customers more effectively at the community level.
Driving Financial Inclusion Through an Empowered Agent Network
Officiating the event, Akiba Commercial Bank’s Chief Commercial Officer, Ms. Wezi Mwazani, reaffirmed the bank’s commitment to expanding access to financial services—especially for underserved communities—through a strong and well-equipped Wakala network.
“Our agents are key ambassadors of our brand and champions of financial inclusion at the community level. When we equip them with the right skills and knowledge, we empower the customers they serve. This forum strengthens our shared mission to increase access to reliable, affordable and informed banking services,”
— Ms. Mwazani
Focused Training on Financial Education & Compliance
The forum included comprehensive sessions on:
- Responsible saving, budgeting and financial planning
- Safe usage of digital channels under the Twende Kidijitali transformation agenda
- Customer awareness and essential financial skills
- Refresher training on AML and KYC compliance, ensuring alignment with regulatory standards
These sessions were designed to enhance agents’ capacity to deliver secure and informed financial services while supporting the bank’s broader digital and inclusion goals.
A Platform for Dialogue, Feedback and Collaboration
Agents welcomed the bank’s initiative, highlighting its impact on confidence-building, operational efficiency and quality of customer service. The open forum allowed participants to share real-world experiences, challenges and suggestions directly with the bank’s leadership.
Many commended Akiba Commercial Bank for creating a meaningful space for engagement and collaboration—one that reinforces trust and strengthens the agent-bank relationship.
Continued Commitment to Inclusion and Growth
Akiba Commercial Bank reiterated its dedication to investing in financial education, digital adoption and the growth of its agency banking footprint. The bank emphasized that enabling individuals and businesses across Tanzania to access the financial solutions they need remains central to its mission.
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