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| Akiba Commercial Bank Managing Director, Mr. Silvest Arumasi engages with customers during the Mwanza Customer Forum, accompanied by Chief Commercial Officer, Ms. Wezi Mwanzani (left) and a representative from the Mwanza Central Market Traders Association (right). |
📍 Mwanza | 🗓️ May 22, 2025
As part of its ongoing commitment to strengthening customer relationships and promoting financial inclusion, Akiba Commercial Bank Plc (ACB) hosted a highly engaging customer forum at the Gold Crest Hotel in Mwanza. The event brought together over 250 customers, reflecting the Lake Zone’s growing confidence in the bank’s expanding portfolio of services.
The forum provided a unique opportunity for clients to interact directly with senior executives from the bank, share their experiences, and offer feedback on the financial products and services that impact their daily lives.
Listening to Customers, Driving Solutions
Speaking at the event, Mr. Silvest Arumasi, Managing Director of Akiba Commercial Bank, emphasized that forums like these are critical to the Bank’s customer-centric strategy.
“Akiba Commercial Bank believes in listening to its customers. Our goal is to better understand their real needs so we can offer solutions that positively impact their lives—especially in their business and financial journeys,” he said.
Mr. Arumasi further reaffirmed the Bank’s unwavering support for small and medium-sized enterprises (SMEs), noting that ACB is dedicated to providing tailored financial guidance that fosters long-term business resilience and growth.
Empowering Mwanza Through Inclusive Banking
Also addressing the forum, Chief Commercial Officer Ms. Wezi Mwazani thanked attendees for their strong turnout and enthusiastic engagement.
“We are grateful for the large turnout from our Mwanza customers. As a Bank, we remain committed to delivering innovative solutions that support the financial realities of our customers. Mwanza remains a strategic hub in our mission to expand inclusive access to financial services,” she noted.
Ms. Mwazani reiterated the Bank’s mission to drive financial empowerment by ensuring that individuals, businesses, and institutions have equal access to the tools and resources they need to thrive economically.
Education, Empowerment & Practical Support
The event also featured a dedicated financial education session tailored to the needs of SMEs. Customers received training on:
- Managing personal and business finances
- Safe usage of digital banking platforms
- Financial planning and capital access
- Sustainable practices for business growth
Key challenges such as digital literacy and capital limitations were openly discussed, providing the Bank with valuable insight for future product development.
A Continuing Commitment to Customers
Through initiatives like this forum, Akiba Commercial Bank continues to position itself as a responsive, customer-focused institution that values dialogue, promotes financial literacy, and supports economic empowerment across all communities.
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